CL360 Customer Reviews 2023

What is CL360?

CL360 allows you to create KRIs and KPIs and relate these indicators to risks in the register, assets, loss events, and the organization structure (people, process, technology, etc.). The entire risk management process is built with configurable workflows allowing risk leaders to orchestrate all the activities and actions required to capture, mitigate, and assess risks and controls. Automation helps manage task assignments such as contributions and approvals, escalations, and identifying the impact of changes to a control.

Company Details

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Awards & Recognition

CL360 won the following awards in the Business Continuity Management category

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2023 Emotional Footprint Champion

Latest Award, 2023

Product Impact

Latest Award, 2023

CL360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CL360.

90 Likeliness to Recommend

Down 2
Since last award

91 Plan to Renew

Up 1
Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CL360?

0% Negative

15% Neutral

85% Positive

Pros

Efficient Service
Effective Service
Caring
Respectful

Feature Ratings

Average 81

Dependency Mapping

90

Plan Management

90

Compliance Reporting

88

Vendor Security Compliance

85

Import from IT Management Tools

85

Role-Based Access

83

Data Encryption

83

Business Impact Analysis (BIA)

83

Risk Assessment Management

82

GRC Integration

81

Import from other BCM Tools

80

Vendor Capability Ratings

Average 84

Availability and Quality of Training

96

Ease of Customization

96

Ease of IT Administration

96

Ease of Data Integration

95

Ease of Implementation

95

Product Strategy and Rate of Improvement

95

Quality of Features

95

Usability and Intuitiveness

95

Vendor Support

90

Breadth of Features

85

Business Value Created

81

CL360 Reviews

Nancy I.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use and great customer service and support

Likeliness to Recommend

10 / 10

What differentiates CL360 from other similar products?

Easy to implement and good customer support.

What is your favorite aspect of this product?

Reports and the integration to show any gaps.

What do you dislike most about this product?

We do not have IT support internally to build out the new features and reports. It's easy to use, but not that easy to build out new modules without support from CL360.

What recommendations would you give to someone considering this product?

Have CL360 build out the modules up front and do not wait to do it later.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Rangaiah K.

Role: Industry Specific Role
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use and modify as per our needs

Likeliness to Recommend

10 / 10

What differentiates CL360 from other similar products?

This is a no code tool which will help us in creating our own modules and very easy to modify them as well.

What is your favorite aspect of this product?

CLD BI dashboards

What do you dislike most about this product?

Latency and very slow progress in developing new features as per the client requirement

What recommendations would you give to someone considering this product?

Good product to buy

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Role: Information Technology
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2023

Good product, Lots of features and modules

Likeliness to Recommend

9 / 10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

CL360

CL360

What is CL360?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

CL360 Ratings

90 Likeliness to Recommend

Down 2Since last award

91 Plan to Renew

Up 1Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love CL360?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Import from IT Management Tools Import application/system information from IT Management Tools such as ITSM, Systems Management, or Network Monitoring tools.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Risk Assessment Management Facilitate executing and documenting a risk assessment.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Import from other BCM Tools Import existing BCM documentation from other BCM tools not just as attachments, but import it as data into the new tool.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

CL360 Reviews

Nancy I.

Easy to use and great customer service and support

Likeliness to Recommend

Pros

Rangaiah K.

Easy to use and modify as per our needs

Likeliness to Recommend

Pros

Good product, Lots of features and modules

Likeliness to Recommend

Pros

Down 2
Since last award

Up 1
Since last award

Feature Ratings

Dependency Mapping

Plan Management

Compliance Reporting

Vendor Security Compliance

Import from IT Management Tools

Role-Based Access

Data Encryption

Business Impact Analysis (BIA)

Risk Assessment Management

GRC Integration

Import from other BCM Tools

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support

Breadth of Features

Business Value Created