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Cision

CisionOne

Composite Score

7.3 /10

CX Score

7.5 /10

17 Reviews Write a Review

Claim Software

What is CisionOne?

Get the intel that matters, when it matters most. CisionOne, an AI platform for real-time media intelligence, is fast, smart, and unmatched in accuracy. It is an award-winning platform that ensures you never miss a critical media mention of your brand, competitors, spokespeople, or industry. CisionOne provides access to the most comprehensive collection of traditional, digital, and premium sources, all in one platform.

Company Details

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CisionOne Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CisionOne.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

89 Plan to Renew

8
Since last award

74 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CisionOne?

10% Negative

17% Neutral

73% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Saves Time

Cons

Under Delivered

Feature Ratings

Average 76

Publishing

Competitor Tracking

Visual Analytics

Dashboards and Reporting

Sentiment Analysis

Collaboration

Audience Segmentation

Visual & Image Recognition

Influencer Identification

Social Media Channel Integration Inbound

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Quality of Features

CisionOne Reviews

Safia D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

Most comprehensive PR tool but requires investment

Likeliness to Recommend

8 /10

What differentiates CisionOne from other similar products?

Cision stands out thanks to its many its features and overall depth compared to other tools on the market. It covers most of my monitoring and publishing needs in a single platform. The AI assistant is also a strong addition, it helps with content and insights suggestion is almost always spot on. Compared to other solutions I’ve tested, it is by far the most complete, both in terms of data and functionality.

What is your favorite aspect of this product?

The richness of the platform is clearly its biggest strength. There are many features that support many different use cases, from media monitoring to outreach and reporting. Customer support is also very responsive and helpful when needed. In addition, regular webinars make it easier to go deeper into specific features and continuously improve how you use the platform, which is needed to really master the tool.

What do you dislike most about this product?

The main downside is usability. Because the platform is so feature-rich, it can take time to fully understand and use it efficiently. It is not always the most intuitive tool, and some features are not very user-friendly. Even after several months of use, it feels like there are still capabilities that I underuse simply because they are not easy to discover or master.

What recommendations would you give to someone considering this product?

Be prepared to invest time upfront to really learn the platform. It can be used as plug-and-play tool, but the effort to customize it to you company needs pays off in the long run. Take advantage of the webinars and customer support to accelerate onboarding. Once you get familiar with it, it can save significant time, but it requires commitment at the beginning to unlock its full potential.

Pros

Reliable
Caring
Saves Time
Respectful

Marian M.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Happy customer

Likeliness to Recommend

10 /10

What differentiates CisionOne from other similar products?

Customer care

What is your favorite aspect of this product?

Good customer care

What do you dislike most about this product?

Nothing.

What recommendations would you give to someone considering this product?

I 100% recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chetan K.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Potential for Innovation, Room to Grow

Likeliness to Recommend

6 /10

What differentiates CisionOne from other similar products?

Cision Media Monitoring excels with its comprehensive coverage, advanced analytics, customization options, integration capabilities, and reputation management features.

What is your favorite aspect of this product?

Across various media channels, including traditional news outlets, online publications, social media platforms, and broadcast media.

What do you dislike most about this product?

Complexity of the platform's interface or the cost associated with accessing advanced features

What recommendations would you give to someone considering this product?

Explore training resources, start with basic features, customize your dashboard, and monitor performance closely for effective media monitoring with Cision.

Pros

Respectful
Fair
Reliable
Performance Enhancing

CisionOne

What is CisionOne?

Company Details

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Awards & Recognition

CisionOne Ratings

79 Likeliness to Recommend

1 Since last award

89 Plan to Renew

8 Since last award

74 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love CisionOne?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Publishing Automatically schedule social media and blog posts in the future.

Competitor Tracking Easily view what your competitors are posting on their social media.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Visual & Image Recognition Detect brand logos or products in images/videos.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

CisionOne Reviews

Safia D.

Most comprehensive PR tool but requires investment

Likeliness to Recommend

Pros

Marian M.

Happy customer

Likeliness to Recommend

Pros

Chetan K.

Potential for Innovation, Room to Grow

Likeliness to Recommend

Pros

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Feature Ratings

Publishing

Competitor Tracking

Visual Analytics

Dashboards and Reporting

Sentiment Analysis

Collaboration

Audience Segmentation

Visual & Image Recognition

Influencer Identification

Social Media Channel Integration Inbound

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Quality of Features