What is Cisco Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex Messaging?
Pros
- Respectful
- Helps Innovate
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice and Video Collaboration
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Cross Platform Support
Notifications
Integration With Productivity Tools
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Cisco Webex Messaging Reviews
Valarie N.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Remote support solution and online meeting.
Likeliness to Recommend
What differentiates Cisco Webex Messaging from other similar products?
The biggest issue that we fixed with Webex Cisco was in instant messaging, where we did not have control over the material that was communicated, allowing the leak of critical information from our organization and making us susceptible to potential spies from our branch. When there are no VPN connections, we also provide remote help for problems and occasionally deploy, mostly MicroStrategy and Informatica. We also use video conferencing internally and outside (with customers and suppliers).
What is your favorite aspect of this product?
It is simple to use and has a straightforward user interface, overall, it's a dependable and robust web conferencing, remote control and support, and webinar solution. Once connected, it is quick, and there are no audio or visual issues other than those caused by each participant's network. We tested audio over the phone to prevent low bandwidth concerns (taking audio over the phone) and it alleviated several issues with unreliable connectivity. It also enables collaborative work processes, which allow for the generation of work assistance in tasks for others, taking into consideration the world's present situation with the epidemic.
What do you dislike most about this product?
The only problem we've had with this tool was that we presented a remote assault on our communications at some time; however, Cisco offered the remedy with its support team, and now with the new security systems deployed, we have more control over the participants. The client also appears to have some unique Linux installation considerations, which is a great plus for me because I work on Ubuntu 18.04. The cost appears to be greater than for competing options with comparable functionality.
What recommendations would you give to someone considering this product?
Cisco Webex is a very comprehensive solution, although as previously said, it is more expensive than many of its competitors. If you want to use all of its functions, this is the option to choose; but, if you require a more limited version, many others may provide the functionalities at a cheaper cost. When assistance is required, it is preferable to have a behemoth like Cisco on hand. I suggest it for one reason, among many, and that is that information security is the most valuable thing in our organizations, and Webex provides this with your encrypted information.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Oluwanbe O.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Sep 2022
Attending meetings made easy
Likeliness to Recommend
What differentiates Cisco Webex Messaging from other similar products?
simple tool and business oriented
What is your favorite aspect of this product?
Easy to setup
What do you dislike most about this product?
The android application is not as good as the PC, improvements can be made on the android application
What recommendations would you give to someone considering this product?
Great tool for settin up and attending meetings
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kara P.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2022
Useful for team collaboration platform
Likeliness to Recommend
What differentiates Cisco Webex Messaging from other similar products?
With Webex, I have the option of setting up private rooms for any number of people to work together with a single button click. More than that, the UI can be tailored to individual tastes and is aesthetically pleasing. Now, integrating with other programs, such as Jabber, is also possible, which is quite helpful in archiving chats and WebEx talks for later reference.
What is your favorite aspect of this product?
Using spaces and teams, I can have one-on-one conversations with individuals or have group conversations with many people at once. I can contact anyone through text or phone at any time. Quickly communicating with coworkers and sharing files is a fantastic tool for increasing productivity. This program is impressive and does what it's supposed to do well.
What do you dislike most about this product?
There are no issues with the software since it does what it's supposed to and already has all the functionality I need. However, Cisco offers other chat tools, such as Jabber, that are superior. Occasionally, it becomes sluggish. Video and audio connections may be spotty at best. Getting the meeting started might take a long time, which isn't ideal.
What recommendations would you give to someone considering this product?
Webex's instant messaging features mean I can keep in touch without resorting to cumbersome methods like phone calls or email. It has made it easier for people to work together remotely and communicate quickly. I think Cisco WebEx Teams is your best bet if you're looking for chat software with the most valuable features and functionalities.
Pros
- Reliable
- Efficient Service
- Caring
- Client Friendly Policies
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