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Cisco Systems

Cisco Jabber

Composite Score

8.0 /10

CX Score

8.4 /10

81 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

7% Negative

1% Neutral

92% Positive

Pros

Trustworthy
Effective Service
Fair
Friendly Negotiation

Feature Ratings

Average 82

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Cisco Jabber Reviews

Raburu W.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Multi-purpose Web Conferencing Solution

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Besides being the best web conferencing software, Cisco Jabber also makes business collaboration and communication easy thanks to features such as screen sharing, instant business messaging and among others

What is your favorite aspect of this product?

I like the ease of setting up web meetings and the easy controls. The software makes business collaboration easy There is better communication thanks to features such as business instant messaging

What do you dislike most about this product?

Cisco Jabber has been all good and no complaints

What recommendations would you give to someone considering this product?

For web conferencing and effective business communication, I recommend Cisco Jabber.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Holirca Denisa S.

Role: Industry Specific Role
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Safe professional communication tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber conversations are confidential, making it an excellent collaboration tool. The product's convenient and straightforward design makes it quickly adaptable for newbies and requires less time to become acquainted with the program for smooth conversations. One of its greatest solutions is to route calls from Jabber to a private phone line.

What is your favorite aspect of this product?

We required a softphone under pandemic settings as we were capturing actual Cisco IP devices. We may continue to create voice recordings of our personnel' devices like a span less recording approach while utilizing Cisco Jabber.

What do you dislike most about this product?

Jabber frequently refreshes and becomes stuck, causing it to lag while using and necessitate waiting for it to be refreshed before using the program, which normally consumes a long time. The Jabber symbol on desktop is permanent, which occasionally interferes with our interactions on the display, producing latency.

What recommendations would you give to someone considering this product?

Cisco Jabber is among Cisco's quality products. One can easily integrate it in business setting, plus Cisco's support staff is well-educated and capable of providing necessary assistance.

Pros

Effective Service
Respectful
Generous Negotitation
Continually Improving Product

Aurora D.

Role: Industry Specific Role
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Very effective program for instant messaging

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a communication platform. This system allows the division of departments into several groups. This program also allows the use of another platform to check meeting and calendar issues. This program is also very effective in instant messaging. This is an excellent software phone solution that uses Bluetooth headsets for unparalleled mobility.

What is your favorite aspect of this product?

This program can interact with IM and Presence in real-time. This program also provides a complete collaboration experience for our iPad and Microsoft Office communication. Further, this program also allows mobile collaboration anywhere on any device.

What do you dislike most about this product?

This program does not keep chat records with other people. The program wants to see a higher degree of integration with the active directory, so it can automatically create groups. Also, this platform can access old conversation.

What recommendations would you give to someone considering this product?

It is an excellent communication tool that ensures and facilitates communication through instant messaging.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Cisco Jabber

What is Cisco Jabber?

Company Details

Need Assistance?

Cisco Jabber Ratings

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Cisco Jabber Reviews

Raburu W.

A Multi-purpose Web Conferencing Solution

Likeliness to Recommend

Pros

Holirca Denisa S.

Safe professional communication tool

Likeliness to Recommend

Pros

Aurora D.

Very effective program for instant messaging

Likeliness to Recommend

Pros

Feature Ratings

Video Conferencing

Audio Controls

Audio Conferencing VoIP

Instant Messaging

File Transfer

Facilitator Functions

Audio Conferencing Call in Bridge

Screen Share

Virtual Whiteboard

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training