Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

7% Negative
1% Neutral
92% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 82

Video Conferencing

87

Audio Controls

85

Audio Conferencing VoIP

85

Instant Messaging

83

File Transfer

82

Facilitator Functions

82

Audio Conferencing Call in Bridge

82

Screen Share

80

Virtual Whiteboard

80

Keyboard Mouse Control

74

Application Share

70

Vendor Capability Ratings

Average 78

Business Value Created

85

Ease of Data Integration

80

Ease of Implementation

80

Breadth of Features

80

Ease of IT Administration

79

Quality of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Usability and Intuitiveness

77

Ease of Customization

74

Availability and Quality of Training

74

Cisco Jabber Reviews

Lousie M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Robust and efficient solution

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

We currently use this program extensively throughout the company to conduct meetings with clients and staff that work remotely all around the world. That is one technology that has allowed us to see clients more quickly and spend less on the supplies needed for meetings. It is a trustworthy and safe site for communication.

What is your favorite aspect of this product?

Cisco features a top-notch audio function, is incredibly secure, and is simple to use across all platforms. Regarding the business issues that Cisco resolves, they merely make our video communication process as seamless as they can. Thanks to Cisco, I can easily and unapologetically interact in person with coworkers who work remotely.

What do you dislike most about this product?

While having a wide range of functions, Cisco Meetings' main flaw is its restriction on participant display. It only permits 25 participants to be displayed during meetings, which is a significant disadvantage on fun Fridays when the entire staff is on display for an interactive session.

What recommendations would you give to someone considering this product?

All work teams and individuals that need to hold online meetings in a completely private and collaborative manner can use Cisco Meetings to launch videoconferences, chats, and web conferences. With a top-notch wireless connection, great features, security, and ease of use. It is wonderful that this technology is adaptable to our method of working from any location and on any device.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aasif Shafi A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Awesome Tool for communication

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco jabber enables us to communicate with our colleagues directly from our laptop, phone or desktop with out any hindrance.

What is your favorite aspect of this product?

The quick call connectivity and easy user interafce.

What do you dislike most about this product?

The stability must be improved as most of the times application got hanged and then at that we need to restart the application.

What recommendations would you give to someone considering this product?

One of the better Communication tool that every organization should consider because of the various number of features that it offers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

User Friendly Messaging & Video Tool

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

What makes Cisco Jabber different from similar software is that its very user-friendly and has a simple user interface. It so simple to do what you need to do. It has a Secure file sharing and stored chat history with end-to- end encryption. You can Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the ago you can also Arrange conference calls and meeting directly from calendar invites with Cisco Jabber integration with Google Calendar.

What is your favorite aspect of this product?

I like that Cisco Jabber is very easy to use. I like that it can be synced with CRM or Google if you want to make a call. I like that you are able to meet and share your screen on a call. It also offers Microsoft integration, which allows you to call contacts from your Microsoft contacts.

What do you dislike most about this product?

There is nothing about Cisco Jabber that I dislike

What recommendations would you give to someone considering this product?

I will recommend this software to any business as its a great communication tool, it helps keep employees in contact with each other through messaging and helps schedule meetings, and facilitates remote collaboration with screen sharing.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features