What is ChurnZero?
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
3
Since last award
65 Plan to Renew
19
Since last award
85 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChurnZero?
Pros
- Transparent
- Friendly Negotiation
- Acts with Integrity
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys and Polling
CRM Integration
Centralized Note Taking
Onboarding Collateral Management
Onboarding Workflow Management
Account Health Tracking
Customer Scorecards
Reporting and Analytics
Onboarding Portal
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Breadth of Features
Quality of Features
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
ChurnZero Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Great product, essential for collaboration
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Industry Specific Role
- Industry: Education
- Involvement: Initial Implementation
Submitted May 2023
Fairly easy to use but too pricey.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Charges for Enhancements
- Less Inspiring
Please tell us why you think this review should be flagged.
Caio P.
- Role: Operations
- Industry: Communications
- Involvement: Initial Implementation
Submitted May 2023
Churnzero is a complete and reliable software
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
How easy it is to integrate with other softwares and how complete it is in terms of features
What is your favorite aspect of this product?
The fact that the team can manage their day to day routine within few clicks
What do you dislike most about this product?
The onboarding and the experience throughout the software
What recommendations would you give to someone considering this product?
Make it more simple in the screen and be more present during the implementation
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Less Caring
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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