What is DialedIn?
In industry after industry, DialedIn (formerly ChaseData) Call Center Software is the call center software of choice to get calls where they need to go. Productivity is at your fingertips with hundreds of apps integrated through Zapier, connecting you to the tools your call center needs. You’ll notice upticks in customer satisfaction, retention, and in your staff’s morale, too. Robust analytics help management to keep their fingers on the pulse of the call center. Even better, this modern call center can be set up and running in minutes, not days
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
76 Likeliness to Recommend
100 Plan to Renew
62 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DialedIn?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Multi Channel Queue Management
Ticket Management
Skills Based Routing
Call Scripting and Call Flow Management
Screen Prompts
Multi Channel Intake Integration
Contact Center Analytics
Knowledge Management
Workforce Management
Contact Center Compliance Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
DialedIn Reviews
Kori Patrick C.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2020
All the essentials needed to be productive
Likeliness to Recommend
What differentiates DialedIn from other similar products?
Nothing really different from similar products, but it is easy to use.
What is your favorite aspect of this product?
The easy navigation.
What do you dislike most about this product?
Not applicable.
What recommendations would you give to someone considering this product?
I wouldn't have to give recommendations because if they tried the product, they'll see how easy it is to use.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Caring