Capacity Customer Reviews 2025 | Social Media Management

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Capacity

Composite Score

7.1 /10

CX Score

7.3 /10

13 Reviews Write a Review

Claim Software

What is Capacity?

Formerly Denim Social, successfully scale conversion optimized campaigns across all social media channels with built-in compliance, publishing tools and more. Cultivate the entire social media marketing experience with publishing, advertising, landing pages and more purpose-built for regulated industries.

Company Details

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Capacity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Capacity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Capacity?

0% Negative

11% Neutral

89% Positive

Pros

Performance Enhancing
Trustworthy
Effective Service
Inspires Innovation

Feature Ratings

Average 81

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Dashboards and Visualization

Social Moderation and Workflow Management

Campaign Execution

Social Post Archival

Trend Analysis

Sentiment Analysis

Social Response Management

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Capacity Reviews

Maegan H.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Denim Social is SO GREAT!

Likeliness to Recommend

9 /10

What differentiates Capacity from other similar products?

Access to ready to go articles in content library and listening to clients on new features/capabilities needed.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

There are only a few features that would be very helpful, but they are in the process of being implemented.

What recommendations would you give to someone considering this product?

Do it! The Denim team is great!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nicole R.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Great for Managing Social Media Across Sales Team

Likeliness to Recommend

10 /10

What differentiates Capacity from other similar products?

I think that Denim Social is actually a smaller scale social media management software compared to some clunkier CRMs. I also like that a big focus of Denim Social is to maintain compliance across teams, while still allowing employees to manage their socials directly. We are a small team, so there is so much more functionality that we don't even benefit from, but it is a perfect jumping off point for a company to introduce social selling.

What is your favorite aspect of this product?

I love the compliance aspect. Individuals can create posts in their own voices, with their own content, but posts are reviewed by the compliance manager before going out. This allows companies to minimize risk of compliance snafus and/or catch them early enough to mitigate problems. Not to mention, once linked to your business socials, the entire archive of those socials is saved in Denim Social, which allows for easy auditing, whether internal or regulatory.

What do you dislike most about this product?

I initially was under the impression that there would be more content suggested/available within the UpContent and other libraries, however I don't find as much useful content in UpContent as I had hoped. That being said, it's been easier to find my own organic content than I expected.

What recommendations would you give to someone considering this product?

Give it a try! We are currently only using the platform for 2 of our loan officers, in order to get a better handle on our social media plan in general. However, I greatly appreciate having immediate access on the dashboard to our 3 facebook pages, 3 linked in pages, twitter, and instagram. It's so simple to schedule content for publishing, review it's performance, and respond directly from inside of Denim Social. I highly recommend this for any company looking to jumpstart their social selling.

Pros

Helps Innovate
Trustworthy
Efficient Service
Caring

Bryan U. C.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Gives us the ability to connect on social networks

Likeliness to Recommend

9 /10

What differentiates Capacity from other similar products?

The platform is great, but their people make the difference.

What is your favorite aspect of this product?

Creates efficiency for posting across social platforms.

What do you dislike most about this product?

Splitting hairs but better shareable content would be great.

What recommendations would you give to someone considering this product?

Great product, great platform and great people.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Capacity

What is Capacity?

Company Details

Need Assistance?

Capacity Ratings

83 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Capacity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Capacity Reviews

Maegan H.

Denim Social is SO GREAT!

Likeliness to Recommend

Pros

Nicole R.

Great for Managing Social Media Across Sales Team

Likeliness to Recommend

Pros

Bryan U. C.

Gives us the ability to connect on social networks

Likeliness to Recommend

Pros

Feature Ratings

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Dashboards and Visualization

Social Moderation and Workflow Management

Campaign Execution

Social Post Archival

Trend Analysis

Sentiment Analysis

Social Response Management

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization