Canny Customer Reviews 2025 | Idea Management

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Canny

Composite Score

7.2 /10

CX Score

7.2 /10

6 Reviews Write a Review

Claim Software

What is Canny?

Canny helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in one place so it’s easy to pull insights. Canny’s feature set includes public or private feedback boards, scoring features to see priority, public changelog, and more. Canny can be added to existing workflows using integrations like Intercom, Zendesk, Salesforce, Jira, Github, Slack, and more.

Company Details

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Canny Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Canny?

0% Negative

25% Neutral

75% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 84

Multiple Language Support

Advanced Search and Filtering

Idea Approval Workflow

Dashboards, Analytics and Reporting

Idea Segmentation

Idea Scoring / Evaluation

Social Collaboration

Data Export and Import

News Feed

Application Integration

Idea Capture

Vendor Capability Ratings

Average 80

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Canny Reviews

Luis B.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

because sometimes users can have multiple tickets

Likeliness to Recommend

10 /10

What differentiates Canny from other similar products?

They also don't constantly harass our customers by allowing us to limit the number of surveys a person receives within a customizable time frame.

What is your favorite aspect of this product?

The integration with Intercom is really valuable. We can filter users by intercom scores, the customers we target for NPS surveys are sourced from a pre-built segment query in intercom, which can then be tracked for a separate metric across that group within .

What do you dislike most about this product?

Not much. The product is pretty easy to use. It would be good to have a bit more flexibility in the types of follow-up questions that can be asked, but that's a minor thing. Would also like to see some additional logic in the themes scoring.

What recommendations would you give to someone considering this product?

Getting insights into how customers feel about our product and having the NPS score readily available as a business metric but also at an individual level within Intercom for targeted follow up and campaigns.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Henrik C.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Very easy to setup and to use

Likeliness to Recommend

10 /10

What differentiates Canny from other similar products?

We have not used any similar products.

What is your favorite aspect of this product?

The easy of implementation and use. Users also like the intuitive way to use it.

What do you dislike most about this product?

There is really nothing that I do not like about Canny!

What recommendations would you give to someone considering this product?

Do a quick installation and run a pilot - you will most likely find it valuable and move forward with a full project.

Pros

Enables Productivity
Performance Enhancing
Unique Features
Security Protects

Bruno W.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Admirable for it goodness with idea visualization

Likeliness to Recommend

9 /10

What differentiates Canny from other similar products?

Truly incredible for it's brilliance with idea visualization. Easy to manage for it's ease of installation and use. Great with instant notifications. Elegance with collaboration to social media.

What is your favorite aspect of this product?

It's very impressive to drag and drop of menus. Effective to share ideas with instant feedback. Great with import and export of data.

What do you dislike most about this product?

It's very outstanding with idea evaluation.

What recommendations would you give to someone considering this product?

Super great with idea evaluation. Reliable with data import and export. Excellent for it's convinience with social collaboration. Ease of use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Canny

What is Canny?

Company Details

Need Assistance?

Canny Ratings

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Canny?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multiple Language Support Support of multiple languages, including double-byte languages.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes such as by date, group or segment and save filters for future use.

Idea Approval Workflow Workflow to approve or reject user ideas and provide automated updates and feedback on the status of their ideas as they move through the idea funnel.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Canny Reviews

Luis B.

because sometimes users can have multiple tickets

Likeliness to Recommend

Pros

Henrik C.

Very easy to setup and to use

Likeliness to Recommend

Pros

Bruno W.

Admirable for it goodness with idea visualization

Likeliness to Recommend

Pros

Feature Ratings

Multiple Language Support

Advanced Search and Filtering

Idea Approval Workflow

Dashboards, Analytics and Reporting

Idea Segmentation

Idea Scoring / Evaluation

Social Collaboration

Data Export and Import

News Feed

Application Integration

Idea Capture

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization