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DialedIn Logo
DialedIn

DialedIn

7.0 / 10
Category
DialedIn
7.0 / 10

What is DialedIn?

In industry after industry, DialedIn (formerly ChaseData) Call Center Software is the call center software of choice to get calls where they need to go. Productivity is at your fingertips with hundreds of apps integrated through Zapier, connecting you to the tools your call center needs. You’ll notice upticks in customer satisfaction, retention, and in your staff’s morale, too. Robust analytics help management to keep their fingers on the pulse of the call center. Even better, this modern call center can be set up and running in minutes, not days

Company Details


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DialedIn Ratings

Real user data aggregated to summarize the product performance and customer experience.

76 Likeliness to Recommend

100 Plan to Renew

62 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DialedIn?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 79

Call Recording

100

Multi Channel Queue Management

84

Ticket Management

82

Skills Based Routing

80

Call Scripting and Call Flow Management

80

Screen Prompts

79

Multi Channel Intake Integration

79

Contact Center Analytics

78

Knowledge Management

76

Workforce Management

74

Contact Center Compliance Management

71

Vendor Capability Ratings

Average 82

Availability and Quality of Training

100

Breadth of Features

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

Product Strategy and Rate of Improvement

83

Business Value Created

71

DialedIn Reviews

Kori Patrick C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

All the essentials needed to be productive

Likeliness to Recommend

8 / 10

What differentiates DialedIn from other similar products?

Nothing really different from similar products, but it is easy to use.

What is your favorite aspect of this product?

The easy navigation.

What do you dislike most about this product?

Not applicable.

What recommendations would you give to someone considering this product?

I wouldn't have to give recommendations because if they tried the product, they'll see how easy it is to use.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Caring