Brand24 Logo
Brand24 Logo
Brand24

Brand24

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Brand24
7.9 /10

What is Brand24?

Discover what people are saying online about your brand - as it unfolds in real time. Brand24 gives you instant access to mentions about your brand across the web, from social networks to influential publishers.

Company Details


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Brand24 Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brand24?

0% Negative
5% Neutral
95% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 92

Visual Analytics

97

Sentiment Analysis

95

Social Media Channel Integration Inbound

94

Influencer Identification

91

Competitor Tracking

91

Collaboration

91

Publishing

88

Dashboards and Reporting

87

Audience Segmentation

84

Vendor Capability Ratings

Average 91

Ease of Data Integration

95

Quality of Features

93

Availability and Quality of Training

93

Usability and Intuitiveness

93

Ease of IT Administration

92

Ease of Implementation

90

Vendor Support

90

Business Value Created

90

Breadth of Features

89

Ease of Customization

88

Product Strategy and Rate of Improvement

87

Brand24 Reviews

Georgi B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2021

A helpful platform with useful tools!

Likeliness to Recommend

7 /10

What differentiates Brand24 from other similar products?

The customer service and the intuitiveness

What is your favorite aspect of this product?

How insightful it is

What do you dislike most about this product?

Nothing especially, it was a bit difficult to understand it in the beginning but once I got the hang of the platform I was very happy with the services

What recommendations would you give to someone considering this product?

Start using ot it works and it helps

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David O.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

The eyes and ears for my marketing team.

Likeliness to Recommend

8 /10

What differentiates Brand24 from other similar products?

the user experience

What is your favorite aspect of this product?

the ability to pick up on indsutry trends, breaking news and company mentions

What do you dislike most about this product?

the limitation on keywords

What recommendations would you give to someone considering this product?

define your outcomes you wish from this product very clearly before signing up.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

anton s.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Great, usefull "every-day-application"

Likeliness to Recommend

9 /10

What differentiates Brand24 from other similar products?

simple very intuitive to use

What is your favorite aspect of this product?

simplicity

What do you dislike most about this product?

simplicity

What recommendations would you give to someone considering this product?

go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy