Box Customer Reviews 2026 | Content Collaboration

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Box

Composite Score

9.0 /10

CX Score

9.3 /10

332 Reviews Write a Review

Claim Software

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Product Impact

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Acts with Integrity
Trustworthy
Security Protects

Feature Ratings

Average 86

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Drag and Drop User Interface

Electronic Signatures

3rd-Party Integrations

Real-Time Synchronization

Data Loss Prevention

Large File Optimization

Mobility Support

Audit Trail

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Box Reviews

Sarah F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

‎Streamlined file sharing for modern teams

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Strong focus on enterprise-grade security, compliance, and governance. Granular access controls, data loss prevention, retention policies, and seamless integration with major business applications. Emphasis on secure external collaboration and suitability for regulated industries makes it particularly appealing, with both flexibility and strict data protection.

What is your favorite aspect of this product?

‎I appreciate how the platform allows collaboration on documents in real time, shares files both internally and externally, and maintains version control effortlessly. At the same time, it gives me granular control over permissions, retention policies, and compliance requirements, making it suitable for regulated industries.

What do you dislike most about this product?

‎I haven’t found any shortcomings while using this platform. Box effectively provides a well-structured environment without any discernible drawbacks.

What recommendations would you give to someone considering this product?

Box can enhance track engagement while maintaining the platform’s strong security and compliance standards.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Laura C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2026

‎Collaborate smarter, work faster

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

‎It combines cloud storage with advanced workflow management, real-time co-authoring, and automated approvals. Its granular permissions and robust security features, including encryption and compliance tools, make it ideal for us.

What is your favorite aspect of this product?

‎My favorite aspect of Box is how it makes collaboration simple, keeping content secure. I can work with my team members on documents simultaneously without worrying. The real-time commenting makes feedback clear and actionable. I also appreciate the strong security and compliance features, which give peace of mind when handling sensitive files.‎

What do you dislike most about this product?

‎Its search functionality can sometimes be slow or less intuitive when dealing with a large number of files, making it a bit challenging to quickly locate specific content.

What recommendations would you give to someone considering this product?

The search feature can be slow when managing large volumes of content, so consider establishing consistent naming conventions and tags to make locating files easier.

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Shalini M.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Probably best Cloud based Document Sharing app

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Its good product and have great UI to upload and work on files.

What is your favorite aspect of this product?

My colleague and I can work on a common file together without any issues. Lock feature in file helps in overwriting someone else work

What do you dislike most about this product?

Nothing as such, but probably they can increase free limit

What recommendations would you give to someone considering this product?

If you are looking for something other than Google drive , then go for it.

Pros

Helps Innovate
Unique Features
Fair
Altruistic

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Box Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Mobility Support Software is optimized for mobile usage.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Sarah F.

‎Streamlined file sharing for modern teams

Likeliness to Recommend

Pros

Laura C.

‎Collaborate smarter, work faster

Likeliness to Recommend

Pros

Shalini M.

Probably best Cloud based Document Sharing app

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Drag and Drop User Interface

Electronic Signatures

3rd-Party Integrations

Real-Time Synchronization

Data Loss Prevention

Large File Optimization

Mobility Support

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support