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BMC Helix

BMC Helix Discovery

Composite Score

7.6 /10

CX Score

7.7 /10

49 Reviews Write a Review

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What is BMC Helix Discovery?

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Company Details

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Awards & Recognition

BMC Helix Discovery won the following awards in the IT Asset Management - Enterprise category

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2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

5 Top Rated Capabilities

6 Top Rated Features

2024

Contract Negotiation

2023

5 Top Rated Capabilities

3 Top Rated Features

2023

Contract Negotiation

2022

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

3 Top Rated Features

2022

BMC Helix Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC Helix Discovery.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC Helix Discovery?

4% Negative

8% Neutral

88% Positive

Pros

Reliable
Acts with Integrity
Trustworthy
Continually Improving Product

Feature Ratings

Average 83

Data Center Analytics

Analytics and Reporting

Integrated Discovery

Software Usage Metering

End to End Lifecycle Management

Software Recognition Library

Advanced License Management

Decentralized Management

Data Import Export and Aggregation

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Average 80

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

BMC Helix Discovery Reviews

Orwin L.

Role: Consultant
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Works very well with other BMC Suite

Likeliness to Recommend

8 /10

What differentiates BMC Helix Discovery from other similar products?

Easy to use. Works very well with BMC Helix ITSM Suite

What is your favorite aspect of this product?

Easy to use & administration. Installation is quite straightforward & discovery is simple. Works very well & integrates end to end with BMC Products such as BMC Helix, TrueSight & BMC CMDB

What do you dislike most about this product?

Integration with other ITSM tools such as ServiceNow doesn't work well

What recommendations would you give to someone considering this product?

Good to implement if you need to have automated visibility of your assets & relationship in your organization.

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Akshay K.

Role: Consultant
Industry: Consulting
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic Product with everything integrated.

Likeliness to Recommend

9 /10

What differentiates BMC Helix Discovery from other similar products?

BMC Helix is a one stop for everything. May be it digital workspace or knowledge Management or operation management Or cloud services. BMC has every service which can be integrated easily and can be customised as per the business need.

What is your favorite aspect of this product?

Favorite Aspect of BMC Helix is the cloud services they provide, they provide platform as a service which supports every platform and we can built any application on that.

What do you dislike most about this product?

Nothing to dislike about the product but for the first time user the tool is quite complex and it's not easy to find tutorial about the tool. So would request BMC Helix team to generate tutorial kind of a thing so that first time user can easily perform implementation.

What recommendations would you give to someone considering this product?

Yes I would definitely recommend this product who is into vendor management , knowledge management , website or mobile app development. BMC Helix provides services in all domains.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

ANjali G.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Out of the box ITSM

Likeliness to Recommend

10 /10

What differentiates BMC Helix Discovery from other similar products?

Change Management, Incident Management are some of the features that sets BMC Helix Discovery apart from others.

What is your favorite aspect of this product?

Highly Customisable according to the business requirements.

What do you dislike most about this product?

Set up and configuration is pretty complex.

What recommendations would you give to someone considering this product?

BMC Helix provides too many options to customize, but often the enhance the complexity of its use. My recommendation is to provide those wide range of features without making it complex for the individual use.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

BMC Helix Discovery

What is BMC Helix Discovery?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

BMC Helix Discovery Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love BMC Helix Discovery?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BMC Helix Discovery Reviews

Orwin L.

Works very well with other BMC Suite

Likeliness to Recommend

Pros

Akshay K.

Fantastic Product with everything integrated.

Likeliness to Recommend

Pros

ANjali G.

Out of the box ITSM

Likeliness to Recommend

Pros

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Feature Ratings

Data Center Analytics

Analytics and Reporting

Integrated Discovery

Software Usage Metering

End to End Lifecycle Management

Software Recognition Library

Advanced License Management

Decentralized Management

Data Import Export and Aggregation

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training