Bloomreach Commerce Experience Cloud Customer Reviews 2023 |

What is Bloomreach Commerce Experience Cloud?

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Company Details

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Awards & Recognition

Bloomreach Commerce Experience Cloud won the following awards in the Digital Experience - Enterprise category

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Emotional Footprint Champion

Latest Award, 2022

4 Top Rated Capabilities

7 Top Rated Features

2022

Emotional Footprint Champion

2021

Bloomreach Commerce Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Commerce Experience Cloud.

81 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Commerce Experience Cloud?

0% Negative

9% Neutral

91% Positive

Pros

Reliable
Effective Service
Fair
Transparent

Carmen F.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Digital experience transformation tool

Likeliness to Recommend

9 / 10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

I have no experience from similar products with similar features.

What is your favorite aspect of this product?

Bloomreach combines all business digital services that enhances various departments to innovate and come up with best strategies. The user dashboards enhances effective creation of digital content for marketing and improving customer relations.

What do you dislike most about this product?

We have achieved the set objectives that drove the company to purchase Bloomreach.

What recommendations would you give to someone considering this product?

I highly recommend this digital services improvement product to other companies. It has increased productivity in digital content creation and boosted marketing plans.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Banice K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

My Review of Bloomreach

Likeliness to Recommend

9 / 10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

Bloomreach personalizes customer journey which is a rare feature with it's competitors

What is your favorite aspect of this product?

I like that it is customizable I like the personalization aspects I like that using Bloomreach This software is cost effective

What do you dislike most about this product?

When it comes to managing customer service, Bloomreach is second to none. It's affordable, easy to use and highly effective

What recommendations would you give to someone considering this product?

I received Bloomreach as it's effective and makes handling customer service needs easy

Pros

Helps Innovate
Enables Productivity
Unique Features
Effective Service

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Bloomreach Commerce Experience Cloud

Bloomreach Commerce Experience Cloud

What is Bloomreach Commerce Experience Cloud?

Company Details

Need Assistance?

Awards & Recognition

Emotional Footprint Champion

Emotional Footprint Champion

Bloomreach Commerce Experience Cloud Ratings

81 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Bloomreach Commerce Experience Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Bloomreach Commerce Experience Cloud Reviews

Carmen F.

Digital experience transformation tool

Likeliness to Recommend

Pros

Banice K.

My Review of Bloomreach

Likeliness to Recommend

Pros

Most Popular Bloomreach Commerce Experience Cloud Comparisons

Progress Sitefinity

Oracle WebCenter Sites

Adobe Experience Manager

Enonic

WordPress VIP

Optimizely Digital Experience Platform

Feature Ratings

Standard Templates

Content Repository

Social Media Integration

Translation Facilitation

Digital Asset Management

Web Publishing Capabilities

Content Security

E-Commerce Integration

Multi Channel Support

Analytics and Reporting

Management Interface

Vendor Capability Ratings

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of IT Administration

Vendor Support