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Bloomreach Inc

Bloomreach Commerce Experience Cloud

8.4 / 10

Category

What is Bloomreach Commerce Experience Cloud?

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Company Details


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Awards & Recognition

Bloomreach Commerce Experience Cloud won the following awards in the Digital Experience - Enterprise category

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Bloomreach Commerce Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Commerce Experience Cloud.

81 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Commerce Experience Cloud?

0% Negative
10% Neutral
90% Positive

Pros

  • Reliable
  • Effective Service
  • Fair
  • Transparent

Feature Ratings

Average 82

Standard Templates

86

Content Repository

86

Social Media Integration

85

Translation Facilitation

85

Digital Asset Management

83

Web Publishing Capabilities

82

Content Security

81

E-Commerce Integration

81

Multi Channel Support

79

Analytics and Reporting

79

Management Interface

77

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Product Strategy and Rate of Improvement

86

Ease of Implementation

85

Breadth of Features

84

Ease of Data Integration

82

Ease of Customization

82

Availability and Quality of Training

82

Business Value Created

81

Quality of Features

81

Ease of IT Administration

80

Vendor Support

77

Bloomreach Commerce Experience Cloud Reviews

Carmen F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Digital experience transformation tool

Likeliness to Recommend

89

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

I have no experience from similar products with similar features.

What is your favorite aspect of this product?

Bloomreach combines all business digital services that enhances various departments to innovate and come up with best strategies. The user dashboards enhances effective creation of digital content for marketing and improving customer relations.

What do you dislike most about this product?

We have achieved the set objectives that drove the company to purchase Bloomreach.

What recommendations would you give to someone considering this product?

I highly recommend this digital services improvement product to other companies. It has increased productivity in digital content creation and boosted marketing plans.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Banice K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

My Review of Bloomreach

Likeliness to Recommend

89

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

Bloomreach personalizes customer journey which is a rare feature with it's competitors

What is your favorite aspect of this product?

I like that it is customizable I like the personalization aspects I like that using Bloomreach This software is cost effective

What do you dislike most about this product?

When it comes to managing customer service, Bloomreach is second to none. It's affordable, easy to use and highly effective

What recommendations would you give to someone considering this product?

I received Bloomreach as it's effective and makes handling customer service needs easy

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

Biati K.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A multipurpose Digital Experience Software

Likeliness to Recommend

89

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

Besides being a great digital experience manager, it also offers leading marketing automation features.

What is your favorite aspect of this product?

I admire Bloomreach because it is multipurpose It is cost effective and enhances digital experience for better performance.

What do you dislike most about this product?

never experienced issues interacting with Bloomreach.

What recommendations would you give to someone considering this product?

It is a must have software to ensure great reach and enhanced experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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