BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
7.9 /10
CX Score
8.2 /10
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Category
BigCommerce
7.9 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2B eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative
12% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Security Protects
  • Altruistic

Feature Ratings

Average 79

Shopping Cart Management

83

Payment Processing

82

Guided Selling

80

Catalog Management

80

Content Localization

79

Reporting and Analytics

79

Order Management

79

Content Management

78

Multi-Language Support

77

Modernized Buyer Portal

77

ERP Integration

75

Vendor Capability Ratings

Average 79

Business Value Created

82

Ease of Implementation

81

Quality of Features

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

79

Vendor Support

79

Ease of IT Administration

79

Ease of Data Integration

78

Ease of Customization

78

Breadth of Features

77

Availability and Quality of Training

74

BigCommerce Reviews

Mohsin S.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Ecommerce Platform for Professionals

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

It is the most epic platform for selling products both online and at the retail shop. Thus, this software helps you in many ways and keeps your growth on track.

What is your favorite aspect of this product?

BigCommerce is the platform that enables the integration of multiple systems. Along with SaaS capabilities, the team collaboration that this tool offers is just to the next level. So, another best thing I liked so far is that it is not at all an open platform and you don’t have to employ someone for the software house. The website theme is difficult to upgrade and the notifications are hard to regulate using this software.

What do you dislike most about this product?

The most annoying thing about this system is that you cannot get instant customer guidance or support. Thus, you have to deal with the worse situation on your own. Additionally, the software is not good for client communications and there are very limited options available in this concern. Another drawback of this platform is that you will need to pay extra costs for additional integrations with other platforms.

What recommendations would you give to someone considering this product?

Yes, BigCommerce is highly recommended for use and it will bloom your enterprises.

Pros

  • Reliable
  • Efficient Service
  • Client Friendly Policies
  • Altruistic

Lisa P.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Perfect ecommerce plug in for non programmers

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

Before choosing bigcommerce our team looked at woocommerce, and even thought of changing completely to a different platform (shopify, wix etc.) but when we tried out the other plugin, we realized that bigcommerce was much easier to implement, much easier to list products. so, it made the decision easier.

What is your favorite aspect of this product?

Love the way we can add videos to our products. love the abandoned cart flow.

What do you dislike most about this product?

we had to upgrade from the cheapest plan so we could take advantage fo features such as customer segmentation, so it's a bit pricey, but worth it.

What recommendations would you give to someone considering this product?

When you're considering a plug in for Wordpress, don't just look at the price per month. Look at the features you want. Look at "who" will be using it. and how much time you want to invest in set up. Bigcommerce went very quickly and intuitively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

multistorefront should not have been released yet

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Effective Service

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Commodity Features

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