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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Caring

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Mobile Access

85

Dependency and Milestone Tracking

85

Budget Management

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Ease of Data Integration

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

84

Vendor Support

83

Basecamp Reviews

Jose L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Makes support in our team to manage projects

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We decided to use Basecamp because of the need and problems we were having in performing tasks a group and sharing ideas with our clients without forgetting important information. Not only can we share ideas in a group but also have conversations in private.

What is your favorite aspect of this product?

The mobile app is great and makes it so we can use it wherever we are, but it is still customizable and we can configure the times we want to receive notifications. We can also store files quickly and securely.

What do you dislike most about this product?

We are definitely waiting for real time tracking of the tasks we are working on, this would allow us to be more attentive and not skip deadlines or generate unnecessary stress on delivery times in general.

What recommendations would you give to someone considering this product?

If you are looking for a great project management software without a doubt Basecamp will not disappoint you because it is a fundamental ally when it comes to working in a team and performing tasks that require the help and opinion of different members.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Basecamp: For your best group development

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

With Basecamp we made a time reduction thanks to the fact that this platform offers us a mechanism to work in groups on a project basis where we collect all the necessary information to share with our customers and work together, everything depends on the project that the user has in common with the company.

What is your favorite aspect of this product?

With Basecamp we start making task assignments together with a deadline that we set and you can also add instructions on the same, it offers us an option to attach files when convenient, as well as the so called campfire where you can talk directly with your team through a chat tool so you don't lose track of the workflow.

What do you dislike most about this product?

We would be very happy of an Add team members feature to be able to join them to the chat as other features for Reports and their tracking(monitoring) of that user's activity, add more capability for bulk user aggregation and not least a better developed tagging structure.

What recommendations would you give to someone considering this product?

This platform works very well for us and our QA process at the moment when working with small and medium groups for our projects in a structured and organized way so we get resources and a common workspace with all the tools, it works well between companies or companies where workers are not close to locations

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Respectful

Charles K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Provide end-to-end Visibility

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a project management tool that places a strong emphasis on teamwork and communication. Because collaboration always ranks highly in our corporate environment, we chose it, and after using it, we feel at ease and confident that our choice was the right decision.

What is your favorite aspect of this product?

Some of the key attributes that have helped make Basecamp so well-liked include its Task lists functionality, @ mentions features, and progress monitoring: we can easily make lists, assign tasks, and provide deadlines. Basecamp heavily assists in task organization and completion and even notifies our team when projects are running behind. Its Online File and Document storage is also a fantastic function that helps me keep my data organized. It comes with an affordable and easy-to-understand pricing structure.

What do you dislike most about this product?

It can take some time to organize. Because comments can be lost, you need to be cautious about how much your team delights in them. Other than this, I have never experienced any issues when using Basecamp.

What recommendations would you give to someone considering this product?

Basecamp is generally simple to set up and use, just like most PM systems. Only a few more details must be entered to get started. It stands out since a video will pop up once you register to assist you in getting started. Here, there is no tier system for fees and extras.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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