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Arctera

Backup Exec

Composite Score

8.1 /10

CX Score

8.3 /10

81 Reviews Write a Review

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What is Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details

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Awards & Recognition

Backup Exec won the following awards in the Enterprise Backup category

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Conflict Resolution

Latest Award, 2026

2 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Backup Exec?

1% Negative

8% Neutral

91% Positive

Pros

Fair
Helps Innovate
Reliable
Trustworthy

Feature Ratings

Average 85

Auto-Discovery

100

Data Encryption

100

Backup Verification and Testing

100

AI-Enabled Support

100

Infrastructure as a Service

100

Backend as a Service

100

On-Prem and Cloud Targets

100

PaaS Protection

100

SaaS Protection

100

Containers Protection

100

Integration with Security Software

Vendor Capability Ratings

Average 83

Vendor Support

Ease of Implementation

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

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Score 8.2

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Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN Download

Backup Exec Reviews

Dermot S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

A fully functional solution with great support

Likeliness to Recommend

9 /10

What differentiates Backup Exec from other similar products?

The service

What is your favorite aspect of this product?

Reliability

What do you dislike most about this product?

Interface can be slow

What recommendations would you give to someone considering this product?

Make full use of the services offered

Pros

Respectful
Reliable
Trustworthy
Effective Service

Cons

Charges for Enhancements
Leverages Incumbent Status

Giorgi K.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Great product, fantastic Technical Support Team!

Likeliness to Recommend

9 /10

What differentiates Backup Exec from other similar products?

Reliable, user friendly

What is your favorite aspect of this product?

Reliability, user friendly

What do you dislike most about this product?

Backup exec console laggs and works hardly all the time, if not close and re-open console sometimes it shows not correct information etc.

What recommendations would you give to someone considering this product?

The product is reliable and user friendly

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Krishnan C.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Easy to use and a very good product

Likeliness to Recommend

10 /10

What differentiates Backup Exec from other similar products?

ease of use and a long term well established product in themarket

What is your favorite aspect of this product?

ease of use and simplicity without much of complications in the tool

What do you dislike most about this product?

the latest version 20.x is a bit slow compared to the earlier versions

What recommendations would you give to someone considering this product?

overall a good buy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Backup Exec

What is Backup Exec?

Company Details

Need Assistance?

Awards & Recognition

Backup Exec Ratings

90 Likeliness to Recommend

1 Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Backup Exec?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Discovery Automatically discovers physical and virtual machines as they come online, move, or change, and adds them to existing backup/replication schedules based on pre-

Data Encryption Encrypt data in flight and at rest.

Backup Verification and Testing Verifies backups (e.g., completion, accuracy, not corrupted) and enables non-disruptive restore testing (e.g., in a non-production environment).

AI-Enabled Support Includes AI-enabled features such as an AI assistant, AI-generated analytics, etc.

Infrastructure as a Service Protects IaaS workloads in public cloud environments (e.g., Azure, AWS, GCP).

Backend as a Service Vendor manages backup implementation and execution based on your requirements.

On-Prem and Cloud Targets Restore workloads to on-prem or cloud targets.

PaaS Protection Protects PaaS workloads in public cloud environments (e.g., Azure, AWS, GCP).

SaaS Protection Protects SaaS data and customizations where the SaaS vendor enables appropriate access (e.g., via APIs).

Containers Protection Protects workloads in container environments (e.g., Docker, Kubernetes, OpenShift, etc.).

Integration with Security Software Service will integrate with existing security systems, such as firewalls, SOAR, SIEM, endpoint security, or other security components.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Email Backup

Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN

be-21-top-reasons-to-renew

V1399_GA_ENT_SB_Backup-Exec_Lenovo_CoBranded

Backup Exec Reviews

Dermot S.

A fully functional solution with great support

Likeliness to Recommend

Pros

Cons

Giorgi K.

Great product, fantastic Technical Support Team!

Likeliness to Recommend

Pros

Krishnan C.

Easy to use and a very good product

Likeliness to Recommend

Pros

Most Popular Backup Exec Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Auto-Discovery

Data Encryption

Backup Verification and Testing

AI-Enabled Support

Infrastructure as a Service

Backend as a Service

On-Prem and Cloud Targets

PaaS Protection

SaaS Protection

Containers Protection

Integration with Security Software

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training