Avaamo Customer Reviews 2026 | Conversational AI

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Avaamo

Composite Score

8.3 /10

CX Score

8.6 /10

37 Reviews Write a Review

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What is Avaamo?

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.

Company Details

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Awards & Recognition

Avaamo won the following awards in the Conversational AI category

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6 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2026

2025 Data Quadrant Champion

2025

4 Top Rated Capabilities

7 Top Rated Features

2025

1 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

0 Top Rated Features

2022

Avaamo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaamo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaamo?

3% Negative

1% Neutral

96% Positive

Pros

Effective Service
Efficient Service
Inspires Innovation
Saves Time

Feature Ratings

Average 85

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Natural Language Processing

Other Integrations

Personalized Service

Learning and Adaptability

Leads Generation

Generative AI

Retrieval augmented generation

Translation

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Avaamo Reviews

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Good product and great customer support

Likeliness to Recommend

8 /10

Pros

Reliable
Efficient Service
Effective Service
Inspires Innovation

Apuroop K.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

AI redefined, experience delivered

Likeliness to Recommend

9 /10

What differentiates Avaamo from other similar products?

Avaamo's AI smarts impressed me! It learned from our interactions, offering personalized solutions and making me feel valued. The holistic support, from onboarding to training, was a game-changer. While pricier, for my company, Avaamo's been a powerful and intelligent assistant, worth every penny.

What is your favorite aspect of this product?

AI powered personalisation

What do you dislike most about this product?

Difficult Integration for a novice

What recommendations would you give to someone considering this product?

Do a pilot, experience it and then integrate

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Milan P.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

I would have given more than 5 for its being good

Likeliness to Recommend

8 /10

What differentiates Avaamo from other similar products?

Flexibility and awareness

What is your favorite aspect of this product?

User Experience and customization

What do you dislike most about this product?

Cost and time to negotiate

What recommendations would you give to someone considering this product?

GUI based features for the back office

Pros

Trustworthy
Helps Innovate
Reliable
Caring

Avaamo

What is Avaamo?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2023 Data Quadrant Champion

Avaamo Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Avaamo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Intent Extraction Ability to extract the actions that user has performed

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Generative AI Ability to use Gen AI to enhance the conversation

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avaamo Reviews

Good product and great customer support

Likeliness to Recommend

Pros

Apuroop K.

AI redefined, experience delivered

Likeliness to Recommend

Pros

Milan P.

I would have given more than 5 for its being good

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Natural Language Processing

Other Integrations

Personalized Service

Learning and Adaptability

Leads Generation

Generative AI

Retrieval augmented generation

Translation

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement