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Attentive Mobile Inc

Attentive

Composite Score

8.4 /10

CX Score

8.6 /10

27 Reviews Write a Review

Claim Software

What is Attentive?

Attentive is a personalized text messaging platform built for innovative e-commerce brands. Attentive is a comprehensive text message marketing solution, driving 18.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle.

Company Details

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Awards & Recognition

Attentive won the following awards in the SMS Marketing category

Filter By

Service Experience
Conflict Resolution

2025

7 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Attentive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Attentive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Attentive?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Feature Ratings

Average 86

Scheduled Messaging

Text Messaging

Surveys Feedback

Marketing Analytics

Application Integration

Mobile Marketing Management

Communication Archive

Opt-in

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Vendor Capability Ratings

Average 85

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Attentive Reviews

Ritika S.

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

A simple way to contact customers.

Likeliness to Recommend

9 /10

What differentiates Attentive from other similar products?

SMS campaigns are easy to implement and deliver messages promptly to customers, resulting in more efficient follow ups. We can segment the audience, so we can send the right offers, not the same message to everybody. The campaign reports make it simple to see which messages are getting responses.

What is your favorite aspect of this product?

My favorite auto SMS messaging. When a consumer enters a workflow, Follow up messages are delivered on schedule, keeping engagement high without having to send each text manually.

What do you dislike most about this product?

Some workflow parameters take time to learn when constructing more elaborate campaigns. Basic reporting is good but I found I sometimes wanted a little more filtering. Costs might increase with number of contacts and messages sent.

What recommendations would you give to someone considering this product?

Attentive has been great for me as a Sales Executive. It has allowed me to maintain regular communication with my customers without putting in any more manual time. It isn't difficult to use for day-to-day campaigns, and the automated tools save time while making follow-ups more reliable.

Pros

Trustworthy
Effective Service
Respectful
Client Friendly Policies

Raju Y.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

Automating High-Impact Subscriber Growth.

Likeliness to Recommend

10 /10

What differentiates Attentive from other similar products?

Attentive functions as a specialist enterprise mobile messaging platform, in contrast to conventional email automation systems or static bulk SMS broadcast technologies, which suffer from lower open rates or lack specific real-time mobile trigger engines.

What is your favorite aspect of this product?

The outstanding deliverability speed and industry-leading engagement rates, which guarantee that time-sensitive messaging reaches recipients promptly, along with a visual journey builder that makes creating intricate, branch-logic message flows simple and easy, are what I find most appealing.

What do you dislike most about this product?

Before launching campaigns, careful administrative control and continuous governance are necessary to navigate stringent carrier compliance laws, such as legal consent rules and mandated opt-out methods.

What recommendations would you give to someone considering this product?

Attentive is an excellent mobile messaging suite for operational leaders who need to break through digital clutter and create direct, real-time interaction channels. It guarantees full visibility across high-priority communications, removes delivery bottlenecks, and simplifies subscriber list expansion.

Pros

Enables Productivity
Trustworthy
Effective Service
Inspires Innovation

Christine F.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

Attentive is the best tool in the market I've used

Likeliness to Recommend

8 /10

What differentiates Attentive from other similar products?

I have been working with Attentive for over 5 years and they are consistently amazing. I like that it help us to automate things in marketing and help us grow by controlling SMS and email going out.

What is your favorite aspect of this product?

My overall experience with Attentive has been great. It is very easy to use and give us all of the data to be able to send SMS marketing messages and successfully segment to the right audience and track KPIs that are important to us.

What do you dislike most about this product?

Compared to some of their competitors, Attentive is a bit expensive.

What recommendations would you give to someone considering this product?

Yes. I recommend Attentive. It's the best tool I have used.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

Attentive

What is Attentive?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Attentive Ratings

95 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Attentive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Opt-in Provides an opt-in option for potential subscribers.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Attentive Reviews

Ritika S.

A simple way to contact customers.

Likeliness to Recommend

Pros

Raju Y.

Automating High-Impact Subscriber Growth.

Likeliness to Recommend

Pros

Christine F.

Attentive is the best tool in the market I've used

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Scheduled Messaging

Text Messaging

Surveys Feedback

Marketing Analytics

Application Integration

Mobile Marketing Management

Communication Archive

Opt-in

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization