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ESRI Ltd

ArcGIS Pro

Composite Score

8.2 /10

CX Score

8.3 /10

85 Reviews Write a Review

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What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details

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Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Product Impact

2024

1 Top Rated Capabilities

8 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

2
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Unique Features

Feature Ratings

Average 85

Geospatial Technology

High Quality Maps

Spatial Analysis

Map Manipulation

Map Customization

Data Visualization GIS

Data Integration GIS

Imaging and Production

Geo Coding

3D Visuals

Mobile

Vendor Capability Ratings

Average 78

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Vendor Support

ArcGIS Pro Reviews

Jennifer L.

Role: Information Technology
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

The best product I have ever used for GIS

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

It’s the leader in GIS for ease of use, display options (story maps), incredibly professional and affordable as we qualified for their not for profit programme.

What is your favorite aspect of this product?

Story maps

What do you dislike most about this product?

Nothing I dislike

What recommendations would you give to someone considering this product?

Get your data in order before purchasing. A great product but you need to understand address based premium and ideally have a gazetteer in place that does the hard work for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2026

Great GIS solution, but expensive…

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Agriculture
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2026

ArcGIS Pro. Necessary evil that is actually great.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

ArcGIS Pro

What is ArcGIS Pro?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

ArcGIS Pro Ratings

90 Likeliness to Recommend

95 Plan to Renew

2 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ArcGIS Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Geospatial Technology Includes surface analysis, network analysis, and geovisualization.

High Quality Maps Includes high quality imagery, destinations, and area information.

Spatial Analysis Includes geographic data, analysis, and modelling.

Map Manipulation Multiple maps can be open simultaneously, and can be duplicated, combined, synchronized, tiled, cascaded, and minimized/maximized.

Map Customization Map editor allows a map to be customized on-the-fly.

Data Visualization GIS Thematic visualization with the ability to change views, including color, pattern/icon, dot-density, chart, scaled-symbol, and 3D prism themes

Data Integration GIS Ability to import external data sources (census, etc.) overlayed into your map environment.

Imaging and Production Ability to export and print high-quality images and graphics in multiple formats, including presentation ready maps.

Geo Coding Custom geo-codable indexes can be created to pin-map based on external datasets.

3D Visuals Seamlessly toggle between 2D and 3D viewing of the map.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ArcGIS Pro Reviews

Jennifer L.

The best product I have ever used for GIS

Likeliness to Recommend

Pros

Great GIS solution, but expensive…

Likeliness to Recommend

Pros

ArcGIS Pro. Necessary evil that is actually great.

Likeliness to Recommend

Pros

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Feature Ratings

Geospatial Technology

High Quality Maps

Spatial Analysis

Map Manipulation

Map Customization

Data Visualization GIS

Data Integration GIS

Imaging and Production

Geo Coding

3D Visuals

Mobile

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Vendor Support