Appian Customer Reviews 2026 | Low-Code Development Tools

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Appian

Composite Score

7.4 /10

CX Score

7.7 /10

22 Reviews Write a Review

Claim Software

What is Appian?

Automate complex workflows at the speed of low-code. Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

Company Details

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Awards & Recognition

Appian won the following awards in the Low-Code Development Tools category

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4 Top Rated Capabilities

3 Top Rated Features

2024

5 Top Rated Capabilities

2 Top Rated Features

2023

Appian Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian?

4% Negative

8% Neutral

88% Positive

Pros

Includes Product Enhancements
Generous Negotitation
Fair
Enables Productivity

Feature Ratings

Average 77

Role-Based Access Management

ALM Integration

Cloud Deployment

GUI Application Designer

Templates

End to End Lifecycle Management

Data and Entity Mapping

Application Inventory and Dashboard

Backend Coding and Scripting

Application Security

Automated Delivery Pipeline

Vendor Capability Ratings

Average 78

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Appian Reviews

Pradum K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Product to be trusted

Likeliness to Recommend

7 /10

What differentiates Appian from other similar products?

Better customer and initial implementing services.

What is your favorite aspect of this product?

Customer Services.

What do you dislike most about this product?

Nothing it seems perfect as per used.

What recommendations would you give to someone considering this product?

It takes time to come handy but get smoother with the services.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Inspires Innovation

Cons

Less Effective Service

Role: Consultant
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2023

Easy to use.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pryata H.

Role: Information Technology
Industry: Banking
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product and easy to use

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

Easy to use, fast support

What is your favorite aspect of this product?

How quickly you can implement tasks

What do you dislike most about this product?

Small screen code editors

What recommendations would you give to someone considering this product?

Great for a platform and tracking forms

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Appian

What is Appian?

Company Details

Need Assistance?

Awards & Recognition

Appian Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Appian?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

ALM Integration Solution Integrates with 3rd party tool across the solution delivery lifecycle (SDLC) such as requirements, analysis, design, development, and testing.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Appian Reviews

Pradum K.

Product to be trusted

Likeliness to Recommend

Pros

Cons

Easy to use.

Likeliness to Recommend

Pros

Pryata H.

Fantastic product and easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access Management

ALM Integration

Cloud Deployment

GUI Application Designer

Templates

End to End Lifecycle Management

Data and Entity Mapping

Application Inventory and Dashboard

Backend Coding and Scripting

Application Security

Automated Delivery Pipeline

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training