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Amazon

Amazon EC2

Composite Score

9.1 /10

CX Score

9.3 /10

716 Reviews Write a Review

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What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details

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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

10 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative

3% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Respectful
Enables Productivity

Feature Ratings

Average 85

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Systems Performance Management

Access Management

Cloud Backup

Data Migration

Analytics and Reporting

Regulatory Compliance

SLA Management

Vendor Capability Ratings

Average 85

Breadth of Features

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Amazon EC2 Reviews

Ahmed A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

The most secure and cost-effective cloud computing

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

Amazon EC2 stands out from other cloud computing services by providing a secure, reliable, and scalable platform to run applications and services with the flexibility to scale up or down quickly. It also offers a wide range of tools and services to improve the performance, reliability, and cost-effectiveness of your applications.

What is your favorite aspect of this product?

My favorite aspect of Amazon EC2 is its scalability and flexibility, allowing me to quickly and easily scale my applications up or down depending on the changing needs of my business. The wide range of tools and services available to improve the performance, reliability, and cost-effectiveness of my applications is also a major plus.

What do you dislike most about this product?

The one thing I don't like about Amazon EC2 is the cost, as it can be quite expensive for larger-scale applications. However, there are ways to reduce costs by utilizing the many tools and services available to optimize the performance of your applications.

What recommendations would you give to someone considering this product?

My recommendation for someone considering Amazon EC2 would be to do your research and have a clear understanding of your application's needs before signing up. Additionally, make sure to utilize the available tools and services to optimize the performance and cost of your application, test out the platform to get a feel for how it works before committing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Priyanshi P.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Best for VM replacement

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

EC2 is great replacement of Virtual machine with Pay-as-you go model. Cost saving , Fast & reliable.

What is your favorite aspect of this product?

We can stop -start any time. & we can provision spot instance for such as unit testing. So EC2 are best in terms of cost saving.

What do you dislike most about this product?

Nowadays, people are approaching serverless technique so EC2 will be go to outdate.

What recommendations would you give to someone considering this product?

Cost-effictive, Reliable, have option of choosing particular type of instance like t family, c family etc etc.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Kymberly P.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Best cloud paltform on the market

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

Variety of configuration options as well as services richness makes EC2 the best solution on the market. Bring up your machine with required OS in just minutes.

What is your favorite aspect of this product?

Feature reachness, not bad documentation compared to other cloud providers, different pricing models which make product affordable by any company.

What do you dislike most about this product?

UI can be improved as well as documentation, but this is not main factor for me.

What recommendations would you give to someone considering this product?

The value EC2 provides as well time saved by using it are best benefits provided by it. Definetely worth to try, as it's winner compared to other solutions on the market.

Pros

Caring
Saves Time
Includes Product Enhancements
Helps Innovate

Amazon EC2

What is Amazon EC2?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Amazon EC2 Ratings

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon EC2?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Data Migration The ability to select and extract data from one storage system to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Amazon EC2 Reviews

Ahmed A.

The most secure and cost-effective cloud computing

Likeliness to Recommend

Pros

Priyanshi P.

Best for VM replacement

Likeliness to Recommend

Pros

Kymberly P.

Best cloud paltform on the market

Likeliness to Recommend

Pros

Most Popular Amazon EC2 Comparisons

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

Feature Ratings

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Systems Performance Management

Access Management

Cloud Backup

Data Migration

Analytics and Reporting

Regulatory Compliance

SLA Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training