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Salesforce.com Inc

Agentforce Commerce B2B

Composite Score

8.0 /10

CX Score

8.2 /10

46 Reviews Write a Review

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What is Agentforce Commerce B2B?

Agentforce Commerce B2B (formerly Salesforce B2B Commerce Cloud) empowers your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

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Awards & Recognition

Agentforce Commerce B2B won the following awards in the B2B eCommerce category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact

2025

7 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

2021 Data Quadrant Champion

2021

Agentforce Commerce B2B Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Commerce B2B.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Commerce B2B?

9% Negative

4% Neutral

87% Positive

Pros

Trustworthy
Saves Time
Fair
Reliable

Feature Ratings

Average 83

Reporting and Analytics

Payment Processing

Multi-Language Support

Content Management

Integrated Search

Catalog Management

Shopping Cart Management

Guided Selling

Multi-Storefront

ERP Integration

Order Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Agentforce Commerce B2B Reviews

Ana Carla R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Incredible customization, super satisfied!

Likeliness to Recommend

10 /10

What differentiates Agentforce Commerce B2B from other similar products?

Highly customizable product, easy to use and integrate with other Salesforce clouds.

What is your favorite aspect of this product?

Integration with marketing cloud, for abandoned cart work.

What do you dislike most about this product?

Nothing to declare.

What recommendations would you give to someone considering this product?

Sensational product, the incredible amount of customization possible is totally worth it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Lauren A.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

"An excellent CMS solution."

Likeliness to Recommend

10 /10

What differentiates Agentforce Commerce B2B from other similar products?

It is a very good feature for reporting, dashboard, and for analysis part, you can create any type of report you want in SFDC.

What is your favorite aspect of this product?

The system provides ease of use for any user who is familiar with Salesforce. It is also easy to learn for any new individual.

What do you dislike most about this product?

The system gets slow when moving between applications.

What recommendations would you give to someone considering this product?

The most helpful thing about Salesforce Commerce B2B is that is allows businesses to grow and adapt in a competitive market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lehar A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

User-Friendly and solid features

Likeliness to Recommend

10 /10

What differentiates Agentforce Commerce B2B from other similar products?

As a cloud-based solution, Salesforce B2B Commerce Cloud scales easily with business growth and adapts to changing needs without requiring extensive on-premises infrastructure.

What is your favorite aspect of this product?

The ability to access a 360-degree view of customer interactions across Sales Cloud, Service Cloud, and Marketing Cloud enables a more cohesive and personalized customer experience.

What do you dislike most about this product?

Nothing at all. It clearly is a great software

What recommendations would you give to someone considering this product?

Determine how well Salesforce B2B Commerce Cloud will integrate with your current CRM, ERP, and other systems. Seamless integration with your existing technology stack can streamline operations and improve efficiency.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Slower Product Innovation

Agentforce Commerce B2B

What is Agentforce Commerce B2B?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Agentforce Commerce B2B Ratings

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Agentforce Commerce B2B?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multi-Language Support Send or translate alerts in multiple languages.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Order Management Includes order entry, order processing, order tracking, and parts management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Agentforce Commerce B2B Reviews

Ana Carla R.

Incredible customization, super satisfied!

Likeliness to Recommend

Pros

Lauren A.

"An excellent CMS solution."

Likeliness to Recommend

Pros

Lehar A.

User-Friendly and solid features

Likeliness to Recommend

Pros

Cons

Most Popular Agentforce Commerce B2B Comparisons

Adobe Commerce

Shopify Plus

Oracle Commerce

BigCommerce

SAP Commerce Cloud

FastSpring

Feature Ratings

Reporting and Analytics

Payment Processing

Multi-Language Support

Content Management

Integrated Search

Catalog Management

Shopping Cart Management

Guided Selling

Multi-Storefront

ERP Integration

Order Management

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support