Agency Matrix, LLC

Agency Management Software

6.6 / 10

1 Review Write a Review

Claim Software

Agency Management Software

6.6 / 10

What is Agency Management Software?

Agency Matrix is the fastest growing, cloud-based technology company in the marketplace. Leading today’s independent insurance market with our cutting edge technology, we are committed to delivering solutions that will help you reach your business goals.

Company Details

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Agency Management Software Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agency Management Software.

67 Likeliness to Recommend

100 Plan to Renew

50 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agency Management Software?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Productive
Commodity Features
Charges for Enhancements

Feature Ratings

Average 64

Financial Management System

Communication Management

Claims Management

Policy Management

Fraud Management

Audit Management

Compliance Management

Workflow Management

Risk and Fraud Assessment

Document Management

Analytics and Reporting

Vendor Capability Ratings

Average 50

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support

Agency Management Software Reviews

Role: Human Resources
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2020

The software has been very straightforward.

Likeliness to Recommend

Pros

Performance Enhancing
Continually Improving Product
Efficient Service
Respectful

Agency Management Software

6.6 / 10

Agency Management Software

6.6 / 10

What is Agency Management Software?

Company Details

Need Assistance?

Review Agency Management Software to receive up to a $10 Gift Card*

Agency Management Software Ratings

67 Likeliness to Recommend

100 Plan to Renew

50 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Agency Management Software?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Audit Management Includes data security, audit reports, and revision control.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Agency Management Software Reviews

The software has been very straightforward.

Likeliness to Recommend

Pros

Feature Ratings

Financial Management System

Communication Management

Claims Management

Policy Management

Fraud Management

Audit Management

Compliance Management

Workflow Management

Risk and Fraud Assessment

Document Management

Analytics and Reporting

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support