Adobe Experience Manager Logo Award Winner Product Badge
Adobe Experience Manager Logo Award Winner Product Badge
Adobe Systems

Adobe Experience Manager

Composite Score
8.3 /10
CX Score
8.4 /10
Category
Adobe Experience Manager
8.3 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative
10% Neutral
88% Positive

Pros

  • Reliable
  • Security Protects
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 85

AI Tools

88

Content Workflow Management

87

Omnichannel Delivery

87

Web Publishing Capabilities

87

Standard Templates

86

Analytics and Reporting

86

Content Repository

85

Content Security

83

E-Commerce Integration

83

Digital Asset Management

83

Translation Facilitation

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Product Strategy and Rate of Improvement

84

Ease of Customization

82

Quality of Features

82

Ease of Implementation

81

Breadth of Features

81

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

79

Usability and Intuitiveness

79

Ease of Data Integration

79

Adobe Experience Manager Reviews

Gary A.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

The Power of Personalization in Healthcare.

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

AEM is a comprehensive solution for creating personalized, efficient, and engaging patient experiences across multiple digital channels. For healthcare organizations like ours, where clear communication is vital, AEM ensures that every patient interaction is seamless and aligned with their specific needs.

What is your favorite aspect of this product?

What really stands out about AEM is its ability to integrate with other systems, particularly EHRs and CRM platforms. The integration of patient data with the content we display ensures that we are delivering timely, contextually relevant information. For example, when a patient’s lab results are available, AEM can automatically trigger a message to the patient with instructions on the next steps, enhancing patient care and reducing the need for manual follow-up.

What do you dislike most about this product?

One downside is the complexity of its initial setup and configuration.

What recommendations would you give to someone considering this product?

If you’re looking for a robust solution for managing patient-facing content and improving patient engagement, Adobe Experience Manager is a powerful choice. Its flexibility, integration capabilities, and ability to deliver personalized content are especially valuable in healthcare settings, where clear and timely communication can have a direct impact on patient outcomes

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Rizwan S.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

good product

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

Software licensing

What is your favorite aspect of this product?

product differentiation

What do you dislike most about this product?

NOthing as of sort

What recommendations would you give to someone considering this product?

Purchase lending can be improved

Pros

  • Inspires Innovation
  • Friendly Negotiation
  • Reliable
  • Over Delivered

Cons

  • Less Performance Enhancing
  • Slower Product Innovation
  • Commodity Features

Perry T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2026

Perry Taylor's view on Adobe Experience Manager

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

Well in my opinion I feel Adobe Experience Manager is great for a big company that wants a major tool that can cover websites, lots of photos files, forms and things that changes based on who’s looking at it. It works very well with other Adobe things like Photoshop or their analytics so basically most creative people and marketers aren’t dealing with a mess of different apps. It beats simpler tools like Wordpress when there is of sheavy traffic. Although it costs a lot but it takes real effort to get going and you need well experienced people to run it.

What is your favorite aspect of this product?

I love the way it goes about personalization and makes it very much easier because this part is actually very hard for me before. It also saves time and makes my work less stressful

What do you dislike most about this product?

I dislike the fact that it is very expensive. It should be made more cheaper than it is..

What recommendations would you give to someone considering this product?

well, my recommendations are just that anybody looking for something cheap I’m trying to cut cost can not go for Adobe experience manager and the set up can be a lot of times so it is only a well experienced personnel that can run this properly. Furthermore I feel a small startup doesn’t need Adobe experience manager, it is for bigger companies who have a clear business goal and it's worth the money.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

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