Adobe Experience Manager Logo Award Winner Product Badge
Adobe Experience Manager Logo Award Winner Product Badge
Adobe Systems

Adobe Experience Manager

Composite Score
8.6 /10
CX Score
8.8 /10
Adobe Experience Manager
8.6 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details


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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Feature Ratings

Average 82

Workflow and Approval Management

84

Collaboration

84

Manage / Administration of Metadata

83

In System Content Views

82

Cloud Offering

81

Content Capture

81

Permissions and Access Right Management

81

Digital Asset Findability

81

Intelligent Indexing

81

Digital Asset Sharing

81

Automation of Metadata Creation

80

Vendor Capability Ratings

Average 79

Breadth of Features

84

Quality of Features

82

Business Value Created

82

Ease of IT Administration

80

Availability and Quality of Training

79

Vendor Support

79

Usability and Intuitiveness

78

Ease of Data Integration

78

Ease of Customization

78

Ease of Implementation

78

Product Strategy and Rate of Improvement

76

Adobe Experience Manager Reviews

Afnan h.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2025

Perfect in short for users like us in the industry

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager (AEM) stands out from other content management systems mainly because it combines powerful content creation tools with deep personalization and data-driven insights. It’s more than just a CMS—it’s a complete digital experience platform designed for large enterprises that want to deliver consistent, personalized experiences across channels like websites, mobile apps, and email. One of AEM’s biggest strengths is its seamless integration with other Adobe products, like Adobe Analytics and Adobe Target.

What is your favorite aspect of this product?

I’d say AEM’s ability to seamlessly integrate with the broader Adobe ecosystem is what makes it really powerful. It connects with tools like Adobe Analytics, Target, and Campaign, allowing businesses to create personalized, data-driven digital experiences across multiple channels without having to juggle different systems. It’s the kind of smooth, all-in-one setup that makes life easier for marketers, while Adobe Sensei’s AI-driven features bring in smart automation to enhance personalization and optimize content—really streamlining the whole process.

What do you dislike most about this product?

One of the biggest drawbacks of Adobe Experience Manager is its complexity and steep learning curve. While it’s incredibly powerful, especially for large enterprises, it can be overwhelming for teams that aren’t well-versed in the platform. The user interface isn’t always the most intuitive, and it often requires specialized training or expert support to fully leverage its capabilities. Additionally, the cost can be a major barrier for smaller organizations, as it’s generally priced for larger enterprises with bigger budgets, making it less accessible for smaller businesses or startups.

What recommendations would you give to someone considering this product?

If you're considering Adobe Experience Manager, make sure your team has the technical expertise or be ready to invest in training, as the platform can be complex and has a steep learning curve. It's also crucial to evaluate your budget since AEM is priced for larger enterprises, and smaller organizations might find it cost-prohibitive. If you're already using other Adobe products like Analytics or Target, AEM’s seamless integration can be a major advantage, but if not, it may require extra work to integrate with other tools. Additionally, AEM is perfect for businesses with long-term, scalable needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Devin H.

  • Role: Industry Specific Role
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Great product, but deceptive terms and conditions

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

It is a great and all-around product for content creation. The customer service representatives do not help with your issues.

What is your favorite aspect of this product?

The wide variety of personalization in the program.

What do you dislike most about this product?

Subscription terms are deceptive and will make you pay more than you ever thought you would.

What recommendations would you give to someone considering this product?

Read the fine print, but otherwise enjoy making great content!

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Emily F.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Why it is a popular tool

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager is designed to help businesses in managing their digital assets. It helps in storing, arranging, and sharing the assets among members. AEM helps in smoothing working during the process of designing and assets management by integrating itself with Adobe Creative Cloud. These characteristics make it unique among its competitors.

What is your favorite aspect of this product?

The seamless integration of Adobe Experience Manager (AEM) with its Adobe Creative Cloud is my favorite aspect about it. It helps me a lot in making, managing and uploading my assets within creative working. In addition to this, its AI-powered features such as automating tagging and intelligence searching make the whole process streamline. All these features collectively create an environment for its users to work efficiently.

What do you dislike most about this product?

Talking about my experience with it, I haven't come across any of its major drawbacks since I am using it. Although for those, who are new to this and not much familiar with its functioning may face issues while using it. But as I was already known to, I don't feel any hurdles during my work.

What recommendations would you give to someone considering this product?

For all those who are looking for advanced asset management and collaboration software, Adobe Experience Manager is a premium solution to all their digital asset solutions. However, to avoid any type of hindrance while working for any task, I would recommend to take initial training and basic knowledge about this software. Besides this, It is an all-in-one package to all digital assets.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

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