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Adobe Systems

Adobe Experience Manager

Composite Score

8.6 /10

CX Score

8.8 /10

113 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 81

Workflow and Approval Management

Manage / Administration of Metadata

Collaboration

In System Content Views

Digital Asset Findability

Content Capture

Permissions and Access Right Management

Digital Asset Sharing

Cloud Offering

Automation of Metadata Creation

Intelligent Indexing

Vendor Capability Ratings

Average 79

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Content Marketing

Score 8.9

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.3

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.9

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Vipin K.

Role: Sales Marketing
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Extremely Good Product

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

It's Includes functionalities for content creation, management ,Marketing automation commerce and Analytics.

What is your favorite aspect of this product?

Customer journey Analytics and easily customizable dashboards

What do you dislike most about this product?

All things seem to good

What recommendations would you give to someone considering this product?

I like the flexibility and integration it has with it's other software. It's ease of use and productivity is tops

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Hard to use and Adobe support is sub-par

Likeliness to Recommend

5 /10

Pros

Reliable

Cons

Less Effective Service
Vendor's Interest First
Less Caring

Ramesh S.

Role: Industry Specific Role
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

It will come with amazing positive results.

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Easy to implement and sense of security it provides is what makes difference.

What is your favorite aspect of this product?

Integration and cloud with user friendly interface

What do you dislike most about this product?

Customer support

What recommendations would you give to someone considering this product?

It will be a great booster for your business whereby you can manage all the task on single platform in almost best possible manner.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Adobe Experience Manager Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

In System Content Views Ability to create customized views of content repositories.

Digital Asset Findability Capabilities of navigation and browsing

Content Capture Channels through which content is uploaded or classified.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Digital Asset Sharing Ability to securely share the digital assets (or files)

Cloud Offering Cloud compatibility (software and infrastructure).

Automation of Metadata Creation Asset metadata can be created using rules.

Intelligent Indexing AI driven capability to label & classify automatically

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Vipin K.

Extremely Good Product

Likeliness to Recommend

Pros

Hard to use and Adobe support is sub-par

Likeliness to Recommend

Pros

Cons

Ramesh S.

It will come with amazing positive results.

Likeliness to Recommend

Pros

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Feature Ratings

Workflow and Approval Management

Manage / Administration of Metadata

Collaboration

In System Content Views

Digital Asset Findability

Content Capture

Permissions and Access Right Management

Digital Asset Sharing

Cloud Offering

Automation of Metadata Creation

Intelligent Indexing

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement