Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

84

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Controls

83

Application Share

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Julie B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Success in our communications with Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

We wanted to try Adobe Connect because it has a lot of positive feedback from many people, and users who have tried it have had a good experience communicating through webinars.

What is your favorite aspect of this product?

I like that whenever we have to communicate with clients we can do it, and that the information always arrives, the divided screens improve our view and let us know the people with whom we are talking, we can send files and documents and they arrive instantly, in addition Adobe Connect integrates seamlessly with any mobile device and we connect anywhere.

What do you dislike most about this product?

There are few things that Adobe Connect needs to improve, and one of them is the purchase of the license, because it seems a bit expensive to me and that alienates potential customers a bit.

What recommendations would you give to someone considering this product?

This software is perfect for maintaining stable communication with anyone who is far from you, you can make video calls with your phones and computers without having to travel and conduct webinars with many people no matter where they are.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anais T.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Not as user friendly

Likeliness to Recommend

3 /10

What differentiates Adobe Connect from other similar products?

The interface is not very friendly to learn how to use this software if I compare to Zoom or Microsft Teams. However, Adobe Connect offers many useful tools for virtual classrooms. For example, the creation of teams (of 3-5 students). Each team has access to their own whiteboard and files shared by the students in the team. Thus, the documents are not exposed to the whole class. Then, we can easily share our opinions and make our criticisms when we are separated in mini groups. In short, the interaction between students, thanks to the creation of subgroups, is very useful.

What is your favorite aspect of this product?

Like I said before, the interaction between students, thanks to the creation of subgroups, is very useful.

What do you dislike most about this product?

The low visibility of the tchat. The teacher rarely notices when we have questions about the subject and it is not always possible to open our mics. Indeed, it depends on the settings of the administrator. Secondly, the fact that you have to download the power points or other files in advance before starting the virtual class. Indeed, the heavier the file is, the longer it will take before it is accessible and usable.

What recommendations would you give to someone considering this product?

I would tend to recommend a competitor like Microsoft Teams. Indeed, learning this software is not spontaneous. You need to think and watch videos to know some of the functions you want to use. In other words, learning just by browsing and discovering the software by yourself is very difficult compared to other platforms.

Pros

  • Caring
  • Respectful
  • Fair
  • Altruistic

Cons

  • Less Productive
  • Commodity Features
  • Less Effective Service

Martha P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Versatile solution to streamline communication

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect allows you to organize collaborative work, providing highly effective internal communication. It allows communication with customers in real time, regardless of where they are in the world. All information and communications are carried out in a safe and secure environment. It provides the conditions to maintain fluid communication, with the highest communication technology. This has allowed the work team to increase productivity and optimize work flow.

What is your favorite aspect of this product?

It has advanced chat functions that allow you to create groups, use messages and notifications to send to your contacts. It enables quick, simple-selection surveys to better identify user preferences. It is simple and very useful to share PDF files with participants on the screen. It has an excellent library for natively sharing content, which can be accessed quickly. It is very easy to create interactive content and present it in virtual classrooms.

What do you dislike most about this product?

Ha presentado problemas para reproducir videos largos y cuando eres nuevo usuario es necesario documentarse bien para aprovechar todo su potencial.

What recommendations would you give to someone considering this product?

This platform generates fluid and effective communications between employees, with business partners or with customers. It allows you to experience conferences of quality and versatility. I recommend its implementation.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

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