Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

84

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Controls

83

Application Share

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Sanjana L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Pricey but Good features

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

GUI is great and hosting features are excellent.

What is your favorite aspect of this product?

GUI is simple, Hosting features are excellent, Safety is good.

What do you dislike most about this product?

Bit pricey.

What recommendations would you give to someone considering this product?

Great platform for connecting with peers.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

Katie T.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Agile communication and collaboration tool

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers the opportunity to have the most efficient communication solutions for the company, using the most innovative technologies of video conferencing, integrated voice conferencing, shared desktop, chat and others. The integration of all the communication mechanisms of Adobe Connect has generated a comfortable and productive experience in our company. Implementing Adobe Connect saves time and speeds up the decision-making process.

What is your favorite aspect of this product?

Setting up communication rooms is a breeze with the wide variety of templates it features and theme-adaptable visual customization. Provides the useful option to create and share data and information with topic-specific chats. It allows communication in real time, regardless of where they are in the world. Meetings can be held with the utmost security and privacy. Provides the option to customize access control and control who is allowed to post.

What do you dislike most about this product?

Initial setup could be easier. Although it is easy to use, it needs a bit of training to get the hang of its features and updating can be tricky at times.

What recommendations would you give to someone considering this product?

I recommend implementing this platform which is very easy to use and has many excellent management tools that provide greater communication capabilities.

Pros

  • Caring
  • Altruistic
  • Generous Negotitation
  • Transparent

Carl G.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

No client empathy, historically amazing product!

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

This is my favorite of all of the webinar platforms, the features, the integration, the control and the customization its all beautiful to me...but something happened in their transition to HTML5. This program, once it's stable again, will be my favorite...but my clients have been burned by it before and have opted to use zoom and I've sadly had to follow.

What is your favorite aspect of this product?

Customization is amazing, you can make this system your own, it's very easy to white label and to create an deep learning experience. The learning you create also doesn't disappear, once you create the program and layouts, they are always there, and just need to be reset. I love the templates, the deep interface, the interactivity, and there are enough features to overwhelm the facilitators, so the producer can control everything, my dream come true.

What do you dislike most about this product?

This was a flash based application, and in their updates to html, something happened that destabilized the system These kinks had worked themselves out, and I'm sure it now works well, but my clients had moved on, so I let my license expire. There was no championing of my history to bring me back, no calls to connect and find out why a subscriber for 4 years was moving on...just simply quick (3rd party emails) trying to see if I wanted to renew. I would send responses with my concerns, but heard nothing back.

What recommendations would you give to someone considering this product?

Investigate the platform, get a demo, get a refund policy built into your contract. If you get this system to work well, then it'll be the best one on the market. You'll need learning design professionals to are experienced to help implement it, but it's worth that cost.

Pros

  • Unique Features
  • Helps Innovate
  • Respectful
  • Continually Improving Product

Cons

  • Less Reliable
  • Vendor Friendly Policies
  • Vendor's Interest First

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