Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

84

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Controls

83

Application Share

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Ansa A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Adobe Connect - Live Meeting Software

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect features one of the greatest video conferencing platforms, making it excellent for training people and communicating with clients and colleagues in various places throughout the country and around the world. This software's excellence has refined our working characteristics, increasing the breadth of our job and our business's profitability.

What is your favorite aspect of this product?

This software is the most productive online videoconferencing systems I've ever utilized; thus, I use it frequently at business. Due to Adobe Connects large conference spaces, I can easily establish connection with our customers and colleagues. Other extremely beneficial aspect of this software is the greatest voice / video resolution in their virtual meetings.

What do you dislike most about this product?

Its advanced application that we need to have a technology professional to create the appropriate adjustments in order to utilize to its full potential. Apart from the difficulties of using it, I possess no further criticisms about this product.

What recommendations would you give to someone considering this product?

I've increased my communication networks with our clients and personnel by using this software at work. Furthermore, we utilize this tool to teach workers through constructive videoconferences on prevention activities, safety, customer improvement and caring, and other topics. I propose that you get this software and use it at work.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Genesis R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Organize an impactful video meeting

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect is a platform that has enabled us to conduct and attend virtual conferences, forums, and e-learning. It provides excellent functions that have enabled us to collaborate in a reasonable timeframe. This is a video meeting and actual conference tool that functions with simplicity and full capacity; its optimal performance is from initiation to completion, but this does not produce errors or objections; it performs admirably without flaws.

What is your favorite aspect of this product?

Adobe Connect provides me with tools and quick fixes that are personalized to my individual needs. I appreciate it because it is skillful, safe, and profitable, with simple process and connection. The visually pleasing interface provides end-to-end efficiency from Full HD videos without pauses or glitches, making it a perfect for arranging immediate video conferences in a visually captivating and productive way.

What do you dislike most about this product?

It just lacks certain fundamental features that many other programs offer, including the ability to exchange webcams with more than 50 participants without compromising with software functionality. To use it, one should be connected to their internet. It is extremely laggy and therefore does not work correctly with Wi-Fi or Android phones.

What recommendations would you give to someone considering this product?

I recommend Adobe Connect because it is a genuine meeting & conferencing tool that assures security and secrecy; it is a program that works wonderfully and delivers fantastic results for our company. I recommend it because it is a software that has allowed us to interact to just about any spot-on earth.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Adobe Connect connects us to success

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect as a tool brings us closer to being able to provide a better experience to all our customers. It was demonstrated that the application is very effective at the time of performing actions that require effective feedback. It allowed us to transfer documents and communicate among all users by uploading files such as images and videos.

What is your favorite aspect of this product?

Within this system we can not only transfer files and documents but also create surveys that can be answered online, activate video calls between users and professionals with clients and also make extended real-time conferences. Adobe Connect contains almost the same features of Adobe flash allowing us to develop real applications with command that push us to advance technologically and to undertake new ideas.

What do you dislike most about this product?

The application is an incredible ally for many micro-entrepreneurs, but it needs to make some changes and updates such as making it easier to obtain registration and Adobe license codes. It requires that all participants stay connected when the application is in prolonged use and not throw an error and to upload images with the highest quality.

What recommendations would you give to someone considering this product?

Make updates to its interface so that the tools can be used more easily. It is required to be compatible with other types of files because if they are uploaded they remain in error or the characteristics of the work are not configured and to be able to obtain a certified personnel online to be able to clarify doubts about such behaviors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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