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Adobe Systems

Adobe Connect

Composite Score

8.7 /10

CX Score

8.9 /10

489 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

1 Top Rated Features

2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative

4% Neutral

91% Positive

Pros

Respectful
Security Protects
Performance Enhancing
Appreciates Incumbent Status

Feature Ratings

Average 83

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Application Share

Audio Controls

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Data Integration

Vendor Support

Adobe Connect Reviews

Carla A.

Role: Human Resources
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great communication tool

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Unlike other tools, I can mention that this one is unique because it gives a visually friendly interface with complete learning and stability, I love that meetings can start quickly in HD video clip and audio quality.

What is your favorite aspect of this product?

What I love most about this tool is that it is secure because the host controls all the content that the competitors can see. The filming function is outstanding and the control to share materials is sufficient.

What do you dislike most about this product?

In my special critique, we have no complaints with this product as the best feature of Adobe Connect (which is not available with others) is the ability to preload meeting rooms with requested content for competitors.

What recommendations would you give to someone considering this product?

One of the reasons why we have the possibility to recommend this product is since we have the possibility to easily configure different designs with slideshows, video clips, surveys. We don't have to worry about screen sharing or making sure our teacher opens the necessary slides.

Pros

Enables Productivity
Trustworthy
Effective Service
Caring

Avesh K.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Awesome Meeting Tool

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

It has ability to provide great quality of video and audio without interruption or glitches that makes it different from other products it also has many great features to make our work easy..

What is your favorite aspect of this product?

it is very easy and clear to use its user interface is great and it enable us to start and attend our meeting very professionally. It also provides great effective and secure environment for our webinars.

What do you dislike most about this product?

Sometimes it is very complicated to many users otherwise it works for me perfectly to attending my meetings and webinars in any device so I love it.

What recommendations would you give to someone considering this product?

I love this tool so I highly recommended this to my colleagues and friends who attend meetings from home or anywhere else.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Thania D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Efficient and secure online meetings

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

A conference tool with functions that allows teams to maintain video communications with good resolution, allowing them to share screens and even files in less time. Something that differentiates this system from others is that in terms of creating meeting rooms It is very easy and also safe, since the user will have a totally unique link that will guarantee that whoever has access to the meeting is the indicated user.

What is your favorite aspect of this product?

What I like is that in general the meeting rooms will be active for the time required, being able to access them without problems at every opportunity, and in terms of work teams this will avoid wasting time programming new rooms, in addition access can be from tablets, Windows or Mac with the same efficiency. Something that this tool also allows is to make PowerPoint presentations, make notes or share files with the same efficiency

What do you dislike most about this product?

I have no problems with this communication system, it is the system that has the most security and advice can be found on the web

What recommendations would you give to someone considering this product?

It is recommended for all companies that require its services, it is quite safe to hold online meetings in large teams

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Carla A.

Great communication tool

Likeliness to Recommend

Pros

Avesh K.

Awesome Meeting Tool

Likeliness to Recommend

Pros

Thania D.

Efficient and secure online meetings

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Application Share

Audio Controls

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Data Integration

Vendor Support