Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

84

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Controls

83

Application Share

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Nicolas H.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Customization: Adobe Connect offers extensive customization options, allowing users to tailor the software to their specific needs. For instance, users can create custom layouts, themes, and templates, as well as add their own branding to the platform. Integration: Adobe Connect integrates with a wide range of other software, including learning management systems, customer relationship management systems, and content management systems. This enables users to seamlessly incorporate Adobe Connect into their existing workflows.

What is your favorite aspect of this product?

Its ability to provide a wide range of interactive features for engaging participants in online meetings and webinars, its customization options to tailor the software to specific needs, and its integration with other software platforms to enhance workflows

What do you dislike most about this product?

A somewhat steep learning curve for some users due to its many features and customization options, and occasional technical issues that can affect the quality of audio or video during meetings

What recommendations would you give to someone considering this product?

Take advantage of the customization options: Adobe Connect offers a wide range of customization options, so take some time to explore these features and tailor the platform to your specific needs. Invest time in learning the software: Because Adobe Connect is a powerful and feature-rich platform, it can take some time to learn all of its functions and capabilities. Take advantage of the training resources provided by Adobe, such as online tutorials or user communities, to help you get up to speed quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Henry C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Adobe Connect has an excellent interface.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This tool is our favorite for creating the most dynamic and versatile presentations on the web that we have achieved. The quality of multimedia options that this program has offered us in a long time is incredible and it fully respects the quality of the formats that we use to present. to our clients and relationships on the web, the functionality of the program is very good and we have managed to do different activities to express ideas and new projects of the company, such as seminars for our work team daily to strengthen knowledge in the area, The results are always effective and satisfactory.

What is your favorite aspect of this product?

Adobe Connect is the only program we have to have conferences with multiple personalities and relationships that our company has on the web, since this program has the tools to apply our projects in multimedia so that our clients and coworkers fully understand the projects that we want to manifest through this means, I really like this program, because it is not complicated to start or build the presentations, this program shows me the best tools to design and explain the ideas that arise in my company, simply and pleasantly, this is Because Adobe Connect has an excellent interface that perfectly complements our work dynamics,

What do you dislike most about this product?

There are a couple of problems that can spoil the performance of the program, the first and most important is the dependency that this program requires on a good, stable and powerful internet connection, otherwise the program will not respond in its best version, causing that the presentations are a bit slow or may crash, secondly we have a couple of complaints with the mobile version of this program, since we cannot generate the same good results due to the complexity it presents.

What recommendations would you give to someone considering this product?

Adobe Connect is one of the programs that I highly recommend to my colleagues, that this program has many benefits, the capacity and versatility of this program to offer its users the best tools to design the most dynamic presentations with the best technology and multimedia files, Thanks to the help of this program it is possible to communicate the ideas of future projects and impart knowledge in a pleasant press on the web.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oliur R.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

One thing differentiating Adobe Connect from similar products is its integration with other Adobe products. Adobe Connect will look and feel familiar to users of other Adobe products. However, if you’re new to the Adobe framework, the software can look confusing and even a little redundant. This is because Adobe differentiates between training sessions, meetings, and seminars.

What is your favorite aspect of this product?

Adobe Connect is a robust webinar platform that can save users a ton of money compared to in-person meetings. It’s good enough to provide an experience that can substitute for most in-person meetings1. Users also appreciate its live chat support and adequate templates and documentation.

What do you dislike most about this product?

The interface feels dated and somehow feels hard to get around. Also, the overall performance drops a little with more than 50 users active and sharing screen or webcam.

What recommendations would you give to someone considering this product?

I recommend Adobe Connect, a flexible web conferencing solution that supports various scenarios. Some common use cases for Adobe Connect include delivering engaging training and learning sessions, hosting highly customized and branded webinars with high levels of engagement, conducting reliable and personalized high-quality meetings

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Saves Time

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