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Adobe Systems

Acrobat Sign

Composite Score

8.8 /10

CX Score

8.9 /10

190 Reviews Write a Review

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What is Acrobat Sign?

With Adobe Sign, you can get documents signed in minutes — not days. It provides a convenient, tamper-proof way to sign documents electronically that helps you grow your business.

Company Details

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Awards & Recognition

Acrobat Sign won the following awards in the Electronic Signature category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Acrobat Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acrobat Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acrobat Sign?

1% Negative

7% Neutral

92% Positive

Pros

Respectful
Saves Time
Fair
Transparent

Feature Ratings

Average 85

E-Signatures

User-Friendly

Digital Signature

Security

Audit Trail

Mobile

Cloud/On-Prem/Hybrid Deployment

Regulatory Compliance

Notifications

Workflow

Templates

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Availability and Quality of Training

Acrobat Sign Reviews

Timothy Kevin W.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Worth the money. CS first rate.

Likeliness to Recommend

7 /10

What differentiates Acrobat Sign from other similar products?

Customer service was top drawer.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Too soon to tell.

What recommendations would you give to someone considering this product?

Ensure your IT crew is up to snuff.

Pros

Respectful
Trustworthy
Caring
Client Friendly Policies

Cons

Commodity Features
Less Inspiring
Vendor's Interest First

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

the functionality makes it worth looking at

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Role: Public Sector
Industry: Not for Profit
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Easy to use, seamless

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Effective Service
Saves Time

Acrobat Sign

What is Acrobat Sign?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Acrobat Sign Ratings

88 Likeliness to Recommend

97 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Acrobat Sign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Security Software provides appropriate data and access security.

Audit Trail View all previous activity including any recent edits and user access.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Acrobat Sign Reviews

Timothy Kevin W.

Worth the money. CS first rate.

Likeliness to Recommend

Pros

Cons

the functionality makes it worth looking at

Likeliness to Recommend

Pros

Easy to use, seamless

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

E-Signatures

User-Friendly

Digital Signature

Security

Audit Trail

Mobile

Cloud/On-Prem/Hybrid Deployment

Regulatory Compliance

Notifications

Workflow

Templates

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Availability and Quality of Training