What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get Assistance3CX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on 3CX.
89 Likeliness to Recommend
94 Plan to Renew
3
Since last award
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Keyboard Mouse Control
File Transfer
Screen Share
Instant Messaging
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
3CX Reviews
Bill H.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Jul 2023
Love how it integrates with our workflow!
Likeliness to Recommend
What differentiates 3CX from other similar products?
I haven't used many products like 3CX but this one is the best of the bunch. I can use my bluetooth keyboard to dial and call and it just connects to my desk phone. Love that.
What is your favorite aspect of this product?
Seamlessly connects between desk phone, computer, and mobile.
What do you dislike most about this product?
I haven't found anything yet!
What recommendations would you give to someone considering this product?
Get a demo, try it, I think you will be pleased!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joe W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jul 2023
Great product, great price, great hardware support
Likeliness to Recommend
What differentiates 3CX from other similar products?
Flexibility, can be hosted in cloud or on prem on various hardware. Can use multiple phone vendors.
What is your favorite aspect of this product?
The flexibility
What do you dislike most about this product?
Can't be white labeled
What recommendations would you give to someone considering this product?
They offer free trials (even with hosting included) so just give it a go.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Skylar W.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: End User of Application
Submitted Jun 2023
Organised Communication Solution
Likeliness to Recommend
What differentiates 3CX from other similar products?
Meets all information security threshold.
What is your favorite aspect of this product?
Easy to keep track of all call records. Quality performance and reliable service support.
What do you dislike most about this product?
I have none.
What recommendations would you give to someone considering this product?
Easy way to connect.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity