![](https://softwarereviews.s3.amazonaws.com/production/favicons/offerings/9367/original/unnamed.png)
What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get Assistance3CX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on 3CX.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Keyboard Mouse Control
File Transfer
Screen Share
Instant Messaging
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
3CX Reviews
Jesse V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Administrating 3CX systems has been a breeze.
Likeliness to Recommend
What differentiates 3CX from other similar products?
Very easy to setup and demo, can run on something as low powered as a Raspberry Pi 4
What is your favorite aspect of this product?
The desktop application is super easy to use.
What do you dislike most about this product?
Only certain types of physical desk phones are supported.
What recommendations would you give to someone considering this product?
Phone systems are an easy sell as an MSP. We've hit Gold level partner in roughly a year of getting into it.
Pros
- Continually Improving Product
- Reliable
- Client Friendly Policies
- Fair
Derek D.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2023
Excellent product that's easy to use
Likeliness to Recommend
What differentiates 3CX from other similar products?
3CX is very user friendly and streamlines communications amongst staff members
What is your favorite aspect of this product?
I enjoy how easy it is for instant messaging along with bridging phone calls
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
If you are looking for an easy to use phone system for voice, video and live chat, 3CX should be highly considered.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Rodrigo B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Facilitates phone use and customer contact
Likeliness to Recommend
What differentiates 3CX from other similar products?
ease of use
What is your favorite aspect of this product?
Lightweight does not hinder computer performance
What do you dislike most about this product?
Lightweight does not hinder computer performance
What recommendations would you give to someone considering this product?
Easy to use, good audio quality on calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing