What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Acts with Integrity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Instant Messaging
Audio Controls
Screen Share
Audio Conferencing VoIP
Audio Conferencing Call in Bridge
File Transfer
Keyboard Mouse Control
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
Brayan I.
- Role: Information Technology
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Feb 2022
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates 3CX from other similar products?
its VOIP services are good
What is your favorite aspect of this product?
its mobile intergration for VOIP was very good and easy to setup
What do you dislike most about this product?
Third party vendors are not providing the best service
What recommendations would you give to someone considering this product?
very good product if you get good technical assistance to setup
Pros
- Reliable
- Enables Productivity
- Unique Features
- Helps Innovate
Please tell us why you think this review should be flagged.
Jesse V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Easy to learn and implement
Likeliness to Recommend
What differentiates 3CX from other similar products?
Cisco products are junk compared to this.
What is your favorite aspect of this product?
Cross platform integration is something that just works. Compared to other solutions I've used in the past, 3cx is almost always easier to manage phone calls and messaging from a business phone standpoint than any other.
What do you dislike most about this product?
I wish I didn't have to use the webapp to view pictures on desktop, but that's my biggest gripe.
What recommendations would you give to someone considering this product?
If you're looking for a phone system that's easy to learn and deploy, 3cx should definitely be considered first.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
OLUWATOBI ADETUNJI A.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
An excellent VOIP product for large organization
Likeliness to Recommend
What differentiates 3CX from other similar products?
3cx allow us to provide our workers with ability to call in house from remote location with its excellent mobile app that works on all platform.
What is your favorite aspect of this product?
The admin dashboard for configuration is very easy to use.
What do you dislike most about this product?
I have no regrets at the moment.
What recommendations would you give to someone considering this product?
It is a VoIP set up. Very easy to configure and use, Covers a large range of VoIP Phones for easy deploying.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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