3CX Logo Award Winner Product Badge
3CX Logo Award Winner Product Badge
3CX Inc.

3CX

8.9 / 10
Category
3CX
8.9 / 10

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details


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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

2% Negative
7% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Acts with Integrity
  • Includes Product Enhancements

Feature Ratings

Average 89

Keyboard Mouse Control

90

Video Conferencing

90

Audio Conferencing VoIP

89

Instant Messaging

89

Audio Conferencing Call in Bridge

89

File Transfer

89

Screen Share

88

Facilitator Functions

88

Audio Controls

88

Virtual Whiteboard

83

Application Share

81

Vendor Capability Ratings

Average 87

Ease of IT Administration

96

Product Strategy and Rate of Improvement

96

Usability and Intuitiveness

96

Availability and Quality of Training

94

Ease of Data Integration

93

Ease of Implementation

93

Quality of Features

93

Vendor Support

93

Ease of Customization

91

Breadth of Features

89

Business Value Created

87

3CX Reviews

Ethan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic for the money

Likeliness to Recommend

10 / 10

What differentiates 3CX from other similar products?

Cost and setup

What is your favorite aspect of this product?

Web-Based Management Console

What do you dislike most about this product?

Limited Mobile App Functionality

What recommendations would you give to someone considering this product?

Look into the 3cx certifications

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Garry T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Top product for the price.

Likeliness to Recommend

10 / 10

What differentiates 3CX from other similar products?

Affordable Pricing

What is your favorite aspect of this product?

The user interface

What do you dislike most about this product?

Mobile app

What recommendations would you give to someone considering this product?

Do the 3cx certs

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Callum T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust Unified Communications Solution

Likeliness to Recommend

10 / 10

What differentiates 3CX from other similar products?

Affordable Pricing, Open Standards

What is your favorite aspect of this product?

Web-Based Management Console

What do you dislike most about this product?

Limited Mobile App Functionality

What recommendations would you give to someone considering this product?

Improve Mobile Experience, Call Recording

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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