What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Acts with Integrity
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Keyboard Mouse Control
Video Conferencing
Audio Conferencing VoIP
Instant Messaging
Audio Conferencing Call in Bridge
File Transfer
Screen Share
Facilitator Functions
Audio Controls
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Ease of Implementation
Quality of Features
Vendor Support
Ease of Customization
Breadth of Features
Business Value Created
3CX Reviews
Ethan C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic for the money
Likeliness to Recommend
What differentiates 3CX from other similar products?
Cost and setup
What is your favorite aspect of this product?
Web-Based Management Console
What do you dislike most about this product?
Limited Mobile App Functionality
What recommendations would you give to someone considering this product?
Look into the 3cx certifications
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Inspires Innovation
Garry T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Top product for the price.
Likeliness to Recommend
What differentiates 3CX from other similar products?
Affordable Pricing
What is your favorite aspect of this product?
The user interface
What do you dislike most about this product?
Mobile app
What recommendations would you give to someone considering this product?
Do the 3cx certs
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Callum T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Robust Unified Communications Solution
Likeliness to Recommend
What differentiates 3CX from other similar products?
Affordable Pricing, Open Standards
What is your favorite aspect of this product?
Web-Based Management Console
What do you dislike most about this product?
Limited Mobile App Functionality
What recommendations would you give to someone considering this product?
Improve Mobile Experience, Call Recording
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity