1Password Customer Reviews 2024

1Password

8.9 /10

What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

93 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Security Protects

Feature Ratings

Average 85

AD/LDAP Sync

Autosave and Autofill

Password Generator

Credential Management

Work and Personal

Access From Multiple Devices

Team Management

Vault for Each User

Encryption and Decryption

Dashboard

Multi-Factor Authentication (MFA)

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

1Password Reviews

Sushant V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

A fantastic password manager with great support!

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

1Password is overall a polished product with many industry-leading features. It has apps for almost all the devices and new features keep on coming every few weeks.

What is your favorite aspect of this product?

The favourite aspect is the teams management dashboard. It's easy to add and remove users on the go.

What do you dislike most about this product?

Password generator could provide more customization.

What recommendations would you give to someone considering this product?

I would say to go for it. If you are looking for a robust and security-focused password manager, this one fit your bill.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Garrett R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Great tool, easy to use

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

Not really sure but what I do like it the group option for common internal password

What is your favorite aspect of this product?

Person vs work, and group usage

What do you dislike most about this product?

Sometimes the navigating is strang

What recommendations would you give to someone considering this product?

Makes it easy to manage passwords

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

O'Neal T.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use password manager!

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

Ease of use and features

What is your favorite aspect of this product?

That it works on multiple devices and browsers

What do you dislike most about this product?

Android interface not compatible with browsers like in windows pc environment

What recommendations would you give to someone considering this product?

Great for password management. Make sure it integrates well with all your platforms first

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Password Generator Software includes the ability for users to generate strong passwords.

Credential Management Software provides credential management and retrieval functionality.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Team Management Create and manage team members. Items can be shared across team members.

Vault for Each User Each user has access to their own password vault.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

1Password Reviews

Sushant V.

A fantastic password manager with great support!

Likeliness to Recommend

Pros

Garrett R.

Great tool, easy to use

Likeliness to Recommend

Pros

O'Neal T.

Easy to use password manager!

Likeliness to Recommend

Pros

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Feature Ratings

AD/LDAP Sync

Autosave and Autofill

Password Generator

Credential Management

Work and Personal

Access From Multiple Devices

Team Management

Vault for Each User

Encryption and Decryption

Dashboard

Multi-Factor Authentication (MFA)

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training