Best Backup and Availability Software for Client Experience Announced by SoftwareReviews
Zerto Platform, Acronis Cyber Backup, Microsoft Azure Backup, Micro Focus Data Protector, and Rubrik are the 2021 Backup and Availability Emotional Footprint Champions.
Acronis Cyber Backup
Microsoft Azure Backup
Micro Focus Data Protector
SoftwareReviews’ Net Emotional Footprint measures high level user sentiment. It aggregates emotional ratings from 25 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.
Zerto Platfrom, with a Net Emotional Footprint of +94, performed exceptionally in many categories, exceeding user expectations in being respectful, caring, and saving time. Acronis Cyber Backup, with a Net Emotional Footprint of +89, excelled in being altruistic and showing integrity. Microsoft Azure Backup, with a Net Emotional Footprint of +87, performed well on providing security protection and enabling productivity. Micro Focus Data Protector with a Net Emotional Footprint of +90, ranked strong for being effective and showing integrity. Rubrik with a Net Emotional Footprint of +87, ranked high for including cloud friendly policies and being fair.
In general, Backup and Availability software users responded most favorably when asked about vendors’ service experience and quality and effectiveness of service– and were most dissatisfied with vendors over promising to deliver.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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