Press Release

April 27, 2021

SoftwareReviews names Sage Intacct, Oracle ERP Cloud, and Microsoft Dynamics 365 ERP among Enterprise Resource Planning Data Quadrant Award Winners.

Best Enterprise Resource Planning (ERP) Software Revealed by Users Through SoftwareReviews 
Sage Intacct, Oracle ERP Cloud, Microsoft Dynamics 365 ERP, Acumatica Cloud ERP and Unit4 ERP are the 2021 Enterprise Resource Planning Data Quadrant Gold Medalists. 
TORONTO – April 27, 2021 – SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its2021 Enterprise Resource Planning Data Quadrant Awards, naming five vendors as gold medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:  
  • Sage Intacct 
  • Oracle ERP Cloud 
  • Microsoft Dynamics 365 ERP 
  • Acumatica Cloud ERP  
  • Unit4 ERP  
“We are at the crossroad of a global pandemic and its potential recovery path. As businesses prepare to match their current tools and processes to transform business models to drive innovation in the new normal, ERP will emerge in the forefront. What was once a backend solution considered tough to renew and change may be viewed as a gamechanger as integration with AI, cloud, and mobile will take over more than ever. 2021 and beyond could be the new era for ERP and the experience delivered by these solutions involving flexibility to match disruption and speed to market will be critical for users.” 
The global pandemic has accelerated the digitization of the enterprise and that has exposed the weakness of many legacy systems including ERP. Getting started on replacing your Enterprise Resource Planning (ERP) system can be intimidating. ERP is a critical pillar of any organization’s operations, so there’s a lot riding on this decision. As the ERP market becomes commoditized, use our data quadrant to help identify the top vendors for you, and carefully review your business needs to ensure the vendor you choose is able to meet your organization’s particular needs,” said, Robert Fayle, research director, Info-Tech Research Group. 
What makes the SoftwareReviews Data Quadrant different?   
The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.  
Sage Intacct, with a Net Emotional Footprint of +88, scored top product in many areas, exceeding user expectations in quality of features. Oracle ERP Cloud, with a Net Emotional Footprint of +88, ranked strongly on availability and quality of training. Microsoft Dynamics 365 ERP, with a Net Emotional Footprint of +81, excelled in breadth of features. Acumatica Cloud ERP, with a Net Emotional Footprint of +82, performed well on BI and performance management. Unit4 ERP, with a Net Emotional Footprint of +82, scored high in customer relationship management.  
In general, Enterprise Resource Planning software users were most satisfied with accounting and financial management features, which include general ledger, accounts payable, and accounts receivable- and were most dissatisfied with the lack of analytics and reporting features. 
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at  
About SoftwareReviews: 
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.  
For more information, please contact:  
Indrani Ray  
Vice President, Communications and Brand