Insurance Claims Management

Insurance claims management software helps insurance companies manage and evaluate insurance claims. Products usually support workflow automation and document management to capture policy details, litigation actions, settlement information and evaluations of the claims.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Insurance Claims Management Products

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Guidewire Software

Guidewire Software ClaimCenter

An end-to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting

8.1

Composite Score

8.8

CX Score

+89

Emotional Footprint

81%

Likeliness to Recommend

14

Reviews

A1 Enterprise

A1 Enterprise Claims

Claims software by A1 Enterprise is ideal for claims processing and cloud claims management software to Claims Software A1 Enterprise both measure and reduce claims. There are many types of claims and risk exposures leading to claims for an organization. Claim processing software can include liability insurance claims, occupational injuries, damaged assets, return claims, and theft.

7.1

Composite Score

7.7

CX Score

+75

Emotional Footprint

69%

Likeliness to Recommend

12

Reviews

Microsoft

Microsoft AXA Seguros

AXA Seguros, part of AXA Group, is an insurance company that strives to deliver superior customer service, which is critical for success in this industry. The company is replacing an inefficient, manual, claims-management system with one based on the Windows Azure platform. AXA Seguros experienced simplified development and deployment, was able to focus its efforts on business logic rather than technology, and avoided capital expenses.

8.3

Composite Score

8.9

CX Score

+97

Emotional Footprint

74%

Likeliness to Recommend

5

Reviews

Delphi Technology

Delphi Technology Claims Management

Delphi Claims is a complete and proven, end-to-end, multi-line claims tracking and management system that captures extensive information for all claims functions -- and puts that data at your fingertips. Delphi Claims makes managing claims easier for your adjusters, as well as making it easier for them to provide quality service to your insureds.

8.0

Composite Score

8.0

CX Score

+82

Emotional Footprint

83%

Likeliness to Recommend

5

Reviews

Applied Systems, Inc.

Applied Epic

Power your brokerage with the only system in the industry that has integrated capabilities to manage personal, commercial, scheme and benefits and sales in a single application. As the world’s most widely used brokerage management system, Applied Epic®’s integrated and open architecture provides essential capabilities for your brokerage to better manage customer relationships, sales opportunities, market access, financial accounting, reporting, business processes, and policy and benefits administration.

7.5

Composite Score

7.9

CX Score

+79

Emotional Footprint

68%

Likeliness to Recommend

6

Reviews

BizFlow Corp.

BizFlow BPM Suite

BizFlow Plus BPM software is an intelligent business process management suite (iBPMS) for rapidly designing, implementing, deploying, and optimizing enterprise solutions. As BizFlow Plus supports both structured and dynamic (unstructured, non-routine, unexpected, situational) work interactions, the software can be used for both BPM and Case Management applications.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Insly

Insly

Insly Insurance Claims Management Software is a cloud-based claims processing software solution that provides a modern, innovative, and configurable solution for insurers, insurance brokers and insurance agents. The user-friendly interface is intuitive and helps remove the barriers to user adoption.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Transactor

Transactor Claims

Transactor Global Solutions provides a claims management software solution for every class of business, configurable at every level to precisely match the service and flexibility our clients want to offer.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Zywave

ZyWave Claims Analytics

Zywave continues to focus on providing insurance brokers innovative ways to outperform competition and exceed their growth plans, with insurance broker software solutions that continue to set the industry standard.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Vertafore

Vertafore ImageRight

For over two decades ImageRight has revolutionized the insurance market by automating and streamlining key processes, including quoting, underwriting, renewal, endorsement and claims.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Guidewire Software

Guidewire Software InsuranceSuite

A complete set of core systems that support the insurance lifecycle, including underwriting, policy, claims, and billing management

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Marsh ClearSight

The Marsh ClearSight Platform Claims Management

Marsh ClearSight integrates easy-to-use apps with deep analytics in one information platform, allowing for real-time analysis and collaboration among all risk, safety, and claims decision makers in your organization.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

HyperQuest

HyperQuest Claims Management

HyperQuest services compress cycle time, improve severity accuracy, and provide transparency into the claims process. To company managers, adjusters, repairers and part retailers, our products provide rich information, better control over how you operate, and improved profitability.

--

Composite Score

9.8

CX Score

+96

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

BriteCore

BriteCore

BriteCore offers the best value in the insurance software industry. We are innovative partners with a proven record of success.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Duck Creek Technologies

Duck Creek Suite

From telematics to big data to exceptional customer service, property and casualty (P&C) insurers are incorporating digital technology into their organization. Duck Creek’s suite of software provides the modern features and functionality needed to support your business transformation and give you a competitive advantage.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Fadata Group HQ

Fadata INSIS Platform

INSIS is a flexible state-of-the-art modular software solution that provides full coverage of all aspects of insurance business area both horizontally and vertically.

--

Composite Score

--

CX Score

+100

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

Mitchell International

Mitchell International Claim Insurance

Mitchell offers the broadest range of software solutions for the P&C industry. Below you will find a listing of our current offerings. If you are unsure of the best solution for your business, click here to visit our Business Solutions page.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Origami Risk

Origami Risk

Origami Risk's goal is to streamline how you collect, analyze and report information. Developed by industry experts, our Risk Management Information System (RMIS), Claims Management System and Policy Management System offers speed, flexibility, automation, claims management and more.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Progress Claim

Progress Claim

Progressclaim is designed to save time and eliminate errors associated with manual processing.

--

Composite Score

6.0

CX Score

+69

Emotional Footprint

56%

Likeliness to Recommend

1

Reviews

Systema Software

Systema Software

SIMS Claims™ is a pure browser-based system, and was built by experienced enterprise system architects with direct input from a knowledgeable group of seasoned Insurance professionals. The system provides a complete set of out-of-the-box functionality enabling claims organizations to reduce expenses and increase productivity. SIMS Also provides the flexibility companies need to configure the application to meet their unique business needs.

--

Composite Score

--

CX Score

+100

Emotional Footprint

89%

Likeliness to Recommend

2

Reviews

Acrometis

ClaimExpert

The Acrometis flagship claims processing solution offers workflow management, with documents automatically routed by a configurable rules engine. Based around claim assessment scoring, body part to claim compensability matching, jurisdictional directives, relatedness scoring and a host of other claim elements, the Acrometis business rules are designed to reduce claim duration and costs.

--

Composite Score

6.5

CX Score

+54

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

JDi Data Corporation

JDI Data Claims Manager

When using JDi Data's ClaimsManager for effective risk management - public entities, third party administrators, and privately held companies alike will experience an abundance of features that satisfy their every need. Our Risk Management Information System (RMIS) is built with your time and productivity in mind.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Pegasystems

Pega Claims for Insurance

Gain unparalleled agility with business rules, processes, analytics, and case management integrated into a unified claims management platform. By implementing reusable processes and rules across your operations, Pega ensures a consistent execution by every adjuster regardless of skill or experience.

--

Composite Score

--

CX Score

+100

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

Intellect SEEC

Intellect SEEC Claims Processing Software

When it comes to life, annuity and health claims management, insurance companies worldwide are looking to combine efficiency with agility in various aspects of claims processing starting with case management, assessment, investigation, settlement and payout. Improving the customer experience as much of priority as optimizing their operations.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

HealthAxis Group

Core Benefit Administration System

HealthAxis Group’s Core Benefit Admin system offers a mature complement of SaaS based healthcare benefits software solutions for benefits administration and healthcare claims processing. The system includes benefits enrollment, member management, billing, claims workflow, auto-adjudication, and consumer-driven health plans, allowing access to technology with low ongoing costs and efficient benefit plan administration.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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