Customer Service - Enterprise
Top Salesforce Service Cloud Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Service Cloud customer service software gives you faster, smarter customer support.

7.8

Composite Score

+82

Emotional Footprint

115

Reviews

Best Alternatives and Competitors to Salesforce Service Cloud

Compare how Salesforce Service Cloud stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.3

Composite Score

+84

Emotional Footprint

214

Reviews

Reviews Say

Compared to Salesforce Service Cloud, HubSpot Service Hub is:

Better at Training

Better at Support

Easier to Implement

More Respectful

More Caring

Less Innovative

Freshworks

Freshdesk

8.1

Composite Score

+82

Emotional Footprint

92

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Freshdesk is:

Better at Training

Easier to Customize

Easier to Implement

More Inspiring

Less Innovative

Less Reliable

Oracle

Oracle CX Service

8.0

Composite Score

+79

Emotional Footprint

41

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Oracle CX Service is:

Easier to Implement

Less Reliable

Less Efficient

Less Respectful

Less Innovative

Less Caring

Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

8.0

Composite Score

+84

Emotional Footprint

119

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Microsoft Dynamics 365 for Customer Service is:

More Inspiring

Easier to Customize

More Transparent

Less Efficient

Harder to Use

Less Caring

Help Scout Inc.

Help Scout

7.9

Composite Score

+79

Emotional Footprint

51

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Help Scout is:

Better at Integrating

Better at Training

Less Innovative

Less Transparent

Less Reliable

Less Inspiring

Zendesk

Zendesk for Service

7.8

Composite Score

+81

Emotional Footprint

121

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Zendesk for Service is:

Easier to Implement

Less Innovative

Less Reliable

Less Respectful

Less Caring

Worse at Support