Top Microsoft Dynamics 365 for Customer Service Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
7.6
Composite
Score
+81
Emotional
Footprint
137
Reviews
Best Alternatives and Competitors to Microsoft Dynamics 365 for Customer Service
Compare how Microsoft Dynamics 365 for Customer Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
HubSpot
HubSpot Service Hub
8.7
Composite
Score
+87
Emotional
Footprint
252
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, HubSpot Service Hub is:
More Caring
More Efficient
Better at Training
Easier to Use
More Transparent
Easier to Implement
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Freshworks
Freshdesk
8.5
Composite
Score
+83
Emotional
Footprint
127
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Freshdesk is:
More Efficient
Easier to Use
Easier to Implement
More Transparent
Better at Training
Less Innovative
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
Zendesk
Zendesk for Service
8.2
Composite
Score
+77
Emotional
Footprint
160
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Zendesk for Service is:
Easier to Implement
Easier to Use
Less Innovative
Less Inspiring
Less Respectful
Worse at Support
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Salesforce.com Inc
Salesforce Service Cloud
8.1
Composite
Score
+81
Emotional
Footprint
139
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Salesforce Service Cloud is:
More Transparent
More Caring
Better at Training
Less Inspiring
Less Reliable
Harder to Customize
Service Cloud customer service software gives you faster, smarter customer support.
Oracle
Oracle Service
8.0
Composite
Score
+87
Emotional
Footprint
52
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Oracle Service is:
Easier to Implement
More Transparent
Better at Training
Easier to Use
More Caring
Better at Support
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
