Customer Service - Enterprise
Top Microsoft Dynamics 365 for Customer Service Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.

7.9

Composite Score

+84

Emotional Footprint

118

Reviews

Best Alternatives and Competitors to Microsoft Dynamics 365 for Customer Service

Compare how Microsoft Dynamics 365 for Customer Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.3

Composite Score

+84

Emotional Footprint

208

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, HubSpot Service Hub is:

More Efficient

Better at Training

Easier to Use

More Caring

Better at Support

Less Inspiring

Freshworks

Freshdesk

8.1

Composite Score

+82

Emotional Footprint

90

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Freshdesk is:

More Efficient

Easier to Use

Easier to Implement

Better at Training

Less Inspiring

Less Innovative

Oracle

Oracle CX Service

8.0

Composite Score

+79

Emotional Footprint

41

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Oracle CX Service is:

Easier to Implement

Easier to Use

Less Reliable

Less Inspiring

Less Respectful

Less Innovative

Help Scout Inc.

Help Scout

7.9

Composite Score

+79

Emotional Footprint

51

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Help Scout is:

Easier to Implement

Better at Training

Less Inspiring

Less Transparent

Less Innovative

Less Reliable

Zendesk

Zendesk for Service

7.9

Composite Score

+82

Emotional Footprint

120

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Zendesk for Service is:

More Efficient

Less Inspiring

Less Innovative

Less Respectful

Less Reliable

Harder to Customize

Salesforce.com Inc

Salesforce Service Cloud

7.8

Composite Score

+82

Emotional Footprint

115

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Salesforce Service Cloud is:

More Efficient

Easier to Use

More Caring

Less Inspiring

Harder to Customize

Worse at Integrating