Digital Employee Experience Software

To effectively address digital experience issues, you must first identify them—you cannot fix a problem you can’t see. The best way to establish this foundational footprint is to use Digital Experience Monitoring (DEM) to monitor the environment and the digital service delivery chain, in such a way that issues can be identified before the front-facing experience is impacted. This approach serves as the heart of DEM.

Quickly identify the problem segment and reduce escalations by 46% Assess enterprise-wide digital experience, application SLAs, incidents, and IT infrastructure from a unified dashboard.

The work-from-anywhere era has given newfound significance to endpoint visibility. Inconsistent visibility affects your IT team’s ability to support and resolve user issues. Most cyberattacks begin on endpoints, not firewalls or servers, which makes endpoint visibility even more essential.

The TeamViewer Digital Employee Experience (DEX) platform finds and resolves IT issues before they affect users. This eliminates digital friction, avoids costly downtime, and keeps IT operations running smoothly.

End user experience monitoring is one the ingredients to monitor the digital performance of your business, and is best combined with IT infrastructure monitoring

The complexity of the digital workplace leaves IT teams blind and behind. Enable unparalleled visibility into issue detection, diagnosis and remediation across all endpoints to improve employee experience.

Ivanti Autonomous Endpoint Management is a software designed to automate and simplify the management of devices throughout their lifecycle. The software provides capabilities for endpoint discovery, configuration, security, monitoring, and remediation across various platforms, including Windows, macOS, Linux, and mobile devices. It enables organizations to reduce manual IT workloads by leveraging automation for patch management, software distribution, compliance enforcement, and device provisioning.

HCL BigFix AEX is a part of Autonomous Endpoint Management pillar under HCLSoftware AI & Intelligent Operations framework. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests and perpetually refines its responses for enhanced employee experience.​

With the barrage of IT support tickets, how do you know what to fix first or what will have the most impact on DEX? By monitoring the overall health of an estate and related end-user productivity impacts, you can identify the greatest impacts within an environment to prioritize and focus remediation techniques on those areas.

The digital employee experience gauges employee contentment with their technology interactions. It encompasses various vital elements, including infrastructure and application performance, device and software reliability, remote work capabilities, and the efficiency of collaboration tools.