IT Asset Management - Enterprise
Top SolarWinds Service Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

SolarWinds Service Desk is a cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value. With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.

7.0

Composite
Score

+82

Emotional
Footprint

21

Reviews

Best Alternatives and Competitors to SolarWinds Service Desk

Compare how SolarWinds Service Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

IBM

IBM Maximo IT

8.2

Composite
Score

+85

Emotional
Footprint

139

Reviews

Reviews Say

Compared to SolarWinds Service Desk, IBM Maximo IT is:

More Inspiring

Easier to Customize

Better at Integrating

Less Efficient

Less Caring

Less Reliable

Broadcom

CA Asset Portfolio Management

8.1

Composite
Score

+89

Emotional
Footprint

46

Reviews

Reviews Say

Compared to SolarWinds Service Desk, CA Asset Portfolio Management is:

More Inspiring

Easier to Customize

Better at Integrating

More Innovative

Less Reliable

Less Caring

ServiceNow

ServiceNow IT Asset Management

7.8

Composite
Score

+78

Emotional
Footprint

68

Reviews

Reviews Say

Compared to SolarWinds Service Desk, ServiceNow IT Asset Management is:

More Inspiring

Easier to Customize

Better at Integrating

Less Efficient

Less Reliable

Harder to Implement

Flexera

Flexera One

7.7

Composite
Score

+84

Emotional
Footprint

39

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Flexera One is:

Easier to Customize

More Inspiring

Better at Integrating

Less Respectful

Less Efficient

Harder to Implement

BMC Helix

BMC Helix Discovery

7.6

Composite
Score

+84

Emotional
Footprint

49

Reviews

Reviews Say

Compared to SolarWinds Service Desk, BMC Helix Discovery is:

More Inspiring

Easier to Customize

Better at Integrating

Less Efficient

Less Caring

Less Respectful

Eracent

Eracent IT Management Center

7.6

Composite
Score

+82

Emotional
Footprint

66

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Eracent IT Management Center is:

More Inspiring

Less Efficient

Less Innovative

Harder to Implement

Worse at Training

Harder to Use

OpenText Corporation

OpenText Asset Management

7.5

Composite
Score

+94

Emotional
Footprint

36

Reviews

Reviews Say

Compared to SolarWinds Service Desk, OpenText Asset Management is:

More Inspiring

Easier to Customize

More Innovative

More Transparent

More Respectful

More Caring

OpenText Corporation

ZENworks Asset Management

7.3

Composite
Score

+88

Emotional
Footprint

42

Reviews

Reviews Say

Compared to SolarWinds Service Desk, ZENworks Asset Management is:

More Inspiring

Easier to Customize

More Innovative

Better at Integrating

Less Caring

Less Efficient

Ivanti

Ivanti Neurons for ITAM

6.6

Composite
Score

+62

Emotional
Footprint

65

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Ivanti Neurons for ITAM is:

Less Efficient

Less Reliable

Less Innovative

Less Respectful

Less Caring

Less Transparent

Most Popular SolarWinds Service Desk Comparisons