Emotional Footprint Awards 2024
Enterprise Service Bus
SoftwareReviews names CData Arc, Mulesoft Anypoint Platform, and Microsoft Azure Service Bus as Enterprise Service Bus Emotional Footprint Award Winners.
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Enterprise Service Bus
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
CData Software Inc
CData Arc
CData Arc provides users with simple, visual, and fast application and data integration solutions. CData Arc's no-code, drag-and-drop workflow designer allows you to automate EDI file transfers and seamlessly connect data across storage platforms, tools, services, and partners.
9.2
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Azure Service Bus
Microsoft Azure is an ever-expanding set of cloud services to help your organization meet your business challenges. It’s the freedom to build, manage, and deploy applications on a massive, global network using your favorite tools and frameworks.
8.3
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Salesforce.com Inc
Mulesoft Anypoint Platform
Anypoint Platform is a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.
8.2
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Other Evaluated Vendors
TIBCO Software
TIBCO Cloud Integration
TIBCO Cloud™ Integration (includes BusinessWorks) is the integration platform as a service (iPaaS) for users of all skill sets—business users, integration specialists, or developers who need maximum speed and flexibility. Accessible as a secure, multi-tenant, and cloud-based service, TIBCO Cloud Integration allows you to rapidly connect your critical cloud and on-premises business applications and data sources.
7.4
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Peregrine Connect
Neuron ESB
Neuron ESB enables you to leverage your existing .NET resources to quickly and easily connect and extend your line-of-business systems, APIs, and applications with cloud or on-premise hosting in a fraction of the time and for a fraction of the cost of other integration products.
7.4
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Software AG
Software AG webMethods Integration Platform
The webMethods integration platform brings together all your systems and data sources to deliver a comprehensive, trusted view of your business functions. Integrating existing and new technologies with the IoT and multiple deployment options can spark agility and innovation and ensure your business is hard-wired for growth.
7.2
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
