Emotional Footprint Awards 2024
Application Performance Management - Midmarket
SoftwareReviews names ManageEngine Applications Manager and Apica Ascent as Application Performance Management - Midmarket Emotional Footprint Award Winners.
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Application Performance Management - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
ManageEngine
ManageEngine Applications Manager
ManageEngine Applications Manager provides deep-dive application performance monitoring with byte-code instrumentation, infrastructure monitoring, and digital experience monitoring from a single console. This allows IT teams to gain holistic visibility into transactions, isolate real-time issues, and deliver flawless end user experiences.
8.5
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Apica Systems
Apica Ascent
Apica offers a unified perspective on the entire technology stack, encompassing logs, metrics, traces, and APIs. This operational data fabric facilitates quick identification and resolution of performance issues throughout an enterprise's infrastructure. The platform's user-friendly features, including a drag-and-drop interface for dashboards and seamless integrations with tools like Prometheus and Elasticsearch, enhance ease of use and management.
8.4
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Other Evaluated Vendors
Netreo
Stackify Retrace
Stackify APM+ moves beyond traditional APM solutions and gives you immediate, real-time code-level visibility allowing developers to easily identity top performance offenders and fix issues before they impact the business performance or customer satisfaction.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Radware
Radware APM
Radware's Application Performance Monitoring (APM) allows you to detect application performance issues – before your customer does. Application Performance Monitoring ensures Web application performance meets your customer's expectations and consistently delivers their business SLA.
8.2
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Riverbed Technology, Inc.
Riverbed APM
The health of the infrastructure supporting your critical applications is essential to application delivery. If your infrastructure fails, your applications do too. To complicate matters, infrastructure itself is not static. It changes frequently, in terms of both configuration and topology.
7.2
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
