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Emotional Footprint Awards 2023

Product Information Management


SoftwareReviews names Akeneo Product Cloud, Pimcore, Plytix, and Jasper PIM as Product Information Management Emotional Footprint Award Winners.


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Product Information Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Pimcore

Pimcore

Pimcore provides an open-source software platform for data and experience management. Its modules for PIM, MDM, DAM, CDP, DXP/CMS, and digital commerce are praised by analysts such as Gartner and Forrester. Thousands of companies worldwide, including Burger King, Audi, and Ikea, have already chosen Pimcore. The company is headquartered in Austria/Europe.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
27Reviews

Akeneo

Akeneo Product Cloud

A single solution for product activation that accelerates commerce growth for businesses.

8.6

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 91% Positive
Badge Winner
17Reviews

Jasper PIM

Jasper PIM

Master products and syndicate through multiple distribution channels with the Jasper PIM. A central set of product data to manage, decorate and automate the feed of eCommerce websites, print catalogs, ERP systems and trading partners. Speed time to market, optimize merchandising, scale for growth, build brand equity and ensure absolute product accuracy across all channels. Coordinate automated communication among e-commerce related business systems, including ERP, EDI, POS, DAM, fulfillment and eCommerce channels with the Jasper PIM.

8.6

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 88% Positive
Badge Winner
14Reviews

Plytix

Plytix

Plytix is the all-in-one Product Information Management platform for Omnichannel Marketing. It combines PIM with Digital Asset Management (DAM), Product Data Syndication, Catalog Creation Software and Analytics. Affordable, easy to use and with an amazing Customer Support team.

8.6

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 88% Positive
Badge Winner
31Reviews

Other Evaluated Vendors


Salsify

Salsify

An omnichannel commerce platform built ground-up for the digital shelf. That makes CommerceXM unique is that these components are tightly integrated by Workflows and Digital Shelf Analytics that tie processes, events, and responses together across the rest of the platform. Tight coupling is key to agile response on the digital shelf.

8.4

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

4% Negative 84% Positive
103Reviews

Viamedici

Viamedici EPIM

The Enterprise Product Information Management suite Viamedici EPIM offers the utmost reliability and convenience in maintaining, administering and supplying product data, marketing information and media assets. With this comprehensive solution, you have your product data under control, in all languages and throughout the entire process chain. Viamedici EPIM is a real enterprise application designed for company-wide use, large numbers of users and maximum amounts of data. State-of-the-art architecture and comprehensive scalability ensure best performance and operating security even under high load.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 86% Positive
30Reviews

Contentserv Corp.

Contentserv Product Experience Cloud

Manage your product content at scale, get your products to market faster and deliver personalized product experiences across all touchpoints.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 84% Positive
10Reviews

Informatica LLC

Informatica Product 360

Use Product 360 to more efficiently acquire, manage, and publish relevant, trusted, and rich product content, anywhere. Product 360 can drive next-generation omnichannel product experiences, increase productivity, and streamline compliance.

8.2

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 86% Positive
12Reviews

Sales Layer

Sales Layer

Sales Layer is a Product Information Manager in the cloud that centralizes product information and synchronizes it in all sales channels automatically (print, web, mobile, product feeds for retailers, and more).

8.2

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 87% Positive
12Reviews

Thron spa

THRON

THRON DAM PLATFORM, together with its ecosystems of EXPANSIONS for the management of specific approval flows and CONNECTORS for direct omnichannel delivery, strengthens the link between contents and product information. THRON optimizes every phase of the digital asset’s lifecycle and guarantees a joint, direct and coherent distribution of digital contents and product information on any touchpoint, without duplications.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 81% Positive
10Reviews

inRiver Inc

inriver PIM

In a digital-first world, product information is your most valuable asset. Bring compelling stories to life, obtain actionable guidance on what influences buying decisions, and quickly adapt to changing needs – all from a single platform. Inriver product information management system is a digital-first PIMTM solution that’s designed to drive revenue.

7.0

CX Score

CX
Score

+54

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

12% Negative 66% Positive
10Reviews

IBM

IBM Product Master

IBM Product Master (formerly IBM InfoSphere Master Data Management Collaborative Edition) provides product information management (PIM) and collaborative master data management (MDM) capabilities. It creates an accurate and up-to-date repository of product and service information that can be used throughout organizations for strategic business initiatives. Product Master aggregates information from any upstream system, enforces business processes to ensure data accuracy and consistency, and synchronizes trusted information with downstream systems.

6.7

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

8% Negative 65% Positive
12Reviews

Syndigo LLC

Syndigo Active Content Engine

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating information so participants can increase sales on every shelf.

6.2

CX Score

CX
Score

+43

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

18% Negative 61% Positive
11Reviews

For the full list of vendors in this space, click here.

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