Emotional Footprint Awards 2023
Cloud Email Security
SoftwareReviews names Avanan, IRONSCALES, Perception Point, SpamTitan, and Barracuda Email Security Gateway as Cloud Email Security Emotional Footprint Award Winners.
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Cloud Email Security
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Check Point Software Technologies Ltd.
Avanan
Avanan is a cloud email security platform that pioneered and patented a new approach to prevent sophisticated attacks. The platform uses APIs to block phishing, malware, and data leakage in the line of communications traffic. This means we catch threats missed by Microsoft while adding a transparent layer of security for the entire suite that also protects other collaboration tools like Slack.
9.2
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Perception Point Ltd
Perception Point
Perception Point is a Prevention-as-a-Service company, offering fast interception of any content-based attack across all collaboration channels including email, cloud storage, CRM apps, and messaging platforms. We prevent phishing, BEC, spam, malware, Zero-days, N-days well before it reaches the enterprise’s end-users. Deployed in minutes with no change to the enterprise’s infrastructure, our solution confirms with any policy and requires zero fuss from IT teams. On top of that, we offer a significant added value service through our Incident Response team that serves as a force multiplier to the enterprise’s SOC team.
8.8
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
IronScales Ltd
IRONSCALES
IRONSCALES is the leading cloud email security platform for the enterprise and the industry’s only solution that uses AI and human insights (HI) to stop advanced phishing. Its award-winning, self-learning platform continuously detects and remediates attacks like BEC, ATO, and VIP impersonation that bypass traditional security solutions. Powerful, simple, and adaptive, IRONSCALES helps enterprises reduce risk, boost security team efficiency, and increase cybersecurity awareness. IRONSCALES is headquartered in Atlanta, Georgia, and is proud to support more than 10,000 global enterprises. Visit www.ironscales.com or @IRONSCALES to learn more.
8.8
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Barracuda Networks
Barracuda Email Security Gateway
The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable..
8.8
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
TitanHq
SpamTitan
SpamTitan reduces spam, viruses, malware and other email threats by over 99.9%. We provide sophisticated email security for your business without making it complicated.
8.7
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Other Evaluated Vendors
Vade Secure
Vade Secure for Microsoft 365
Vade Secure for Microsoft 365 offers a native user experience and best-in-class protection powered by artificial intelligence. Vade Secure integrates seamlessly with Microsoft 365 via an API-based architecture, with no disruption to your customers’ email flow. As a result, MSPs are able to augment Microsoft 365 security with a complementary layer of AI-based threat detection.
8.5
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Exchange Online Protection
Guard against spam and malware, maintain email access during and after emergencies, and simplify administration of messaging environments with help from Exchange Online Protection deployed across a global network of data centers.
8.5
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Cisco Systems
Cisco Secure Email
Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.
8.4
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Proofpoint
Proofpoint Email Protection
Detect and block both malicious and malware-less email threats with Proofpoint Email Protection. It catches both known and unknown threats that others miss. Powered by NexusAI, our advanced machine learning technology, Email Protection accurately classifies various types of email. And it detects and blocks threats that don’t involve malicious payload, such as impostor email—also known as business email compromise (BEC)—using our Advanced BEC Defense. You can also automatically tag suspicious email to help raise user awareness. And you can track down any email in seconds. Plus, our granular email filtering controls spam, bulk graymail and other unwanted email.
8.4
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Defender for Office 365
Microsoft Defender for Office 365 offers a comprehensive solution to protect your organization and employees from advanced, targeted and zero-day phishing, malware and business email compromise attacks.
8.3
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Armorblox
Armorblox
Armorblox secures enterprise communications over email and other cloud office applications with the power of Natural Language Understanding. The Armorblox platform connects over APIs and analyzes thousands of signals to understand the context of communications and protect people and data from compromise. Organizations use Armorblox to stop BEC and targeted phishing attacks, protect sensitive PII and PCI, and automate remediation of user-reported email threats. Founded in 2017, Armorblox is headquartered in Sunnyvale, CA and backed by General Catalyst and Next47.
8.1
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Abnormal Security
Abnormal Security
The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.
8.0
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Mimecast Services
Mimecast Email Security & Resilience
Mimecast Secure Email Gateway uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.
7.9
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
