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Emotional Footprint Awards 2022

Supply Chain Management


SoftwareReviews names Coupa Open Business Network and Microsoft Dynamics 365 ERP as Supply Chain Management Emotional Footprint Award Winners.


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Supply Chain Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Coupa Software Inc

Coupa Open Business Network

Coupa's Open Business Network gives you the flexibility to work with any supplier you want, ay way you want. Best of all, it's free.

8.7

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
10Reviews

Microsoft Corporation

Microsoft Dynamics 365 ERP

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

8.4

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 91% Positive
Badge Winner
34Reviews

Other Evaluated Vendors


IBM

IBM Sterling Supply Chain Business Network

IBM Sterling® Supply Chain Business Network is a trusted, scalable business-to-business network that helps automate and orchestrate your supply chain processes and partner collaboration on a single cloud-based platform.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

6% Negative 80% Positive
15Reviews

SAS Institute Inc.

SAS Demand-Driven Planning & Optimization

Understand demand patterns, your supply networks, operations, quality and customer service requirements like never before. SAS gives you a critical advantage. Combine data from multiple sources. Quickly analyze, visualize and share information. And achieve more accurate forecasts, greater integrated business planning efficiency, healthier profits and higher customer satisfaction.

7.5

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

4% Negative 80% Positive
14Reviews

SAP

SAP Supply Chain Management

Accelerate and optimize your end-to-end procure-to-pay process. Supply chain management products from SAP can enable you to integrate processes and enforce contract compliance for both supply-side and supplier-side requirements – throughout the extended supply chain as well as distribution.

7.5

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

8% Negative 78% Positive
31Reviews

Oracle

Oracle Supply Chain Management

Cloud computing is changing the way manufacturing and supply chain organizations consume and use IT services—providing timely solutions to address today’s business challenges.

7.5

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

6% Negative 78% Positive
63Reviews

Infor

Infor Supply Chain Management

Infor Supply Chain Management combines best in class solutions with industry-specific functionality, giving you the power to plan and execute your supply chain strategies faster and more profitably, from strategic and tactical planning to execution. With analytics at the core, you'll get the tools you need to optimize your end-to-end supply chain and harness the power of social networking to collaborate more effectively internally, as well as with customers, partners, and suppliers.

7.1

CX Score

CX
Score

+64

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 71% Positive
12Reviews

Dassault Systemes

DELMIA Quintiq Supply Chain Planning

Only Quintiq is designed to give you the level of control and insight needed to transform supply chain planning from a cost center to a revenue generator. When you plan and optimize your supply chain with Quintiq, you can master everything from big-picture strategic planning to the smallest detail on the shopfloor at the moment of execution in one integrated platform.

6.8

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

10% Negative 72% Positive
11Reviews

For the full list of vendors in this space, click here.

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